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<strong>improving</strong><br />

<strong>government</strong><br />

<strong>service</strong><br />

<strong>delivery</strong><br />

<strong>to</strong> <strong>minority</strong><br />

<strong>ethnic</strong> groups<br />

Chapter 1: Context 30_31<br />

43_European Commission<br />

(2005), A Common Agenda<br />

for Integration – Framework<br />

for the Integration of Third-<br />

Country Nationals in the<br />

European Union, p.8.<br />

44_Department of Justice,<br />

Equality and Law Reform,<br />

(2005) Planning for<br />

Diversity, the National<br />

Action Plan Against<br />

Racism, p.62.<br />

45_www.immi.gov.au/<br />

multicultural/australian/<br />

index.htm<br />

46_www.eoc.wa.gov.au<br />

The European Union has been progressively working <strong>to</strong>wards the elimination of racial discrimination at a<br />

European level, with significant legislative progress in recent years. Most significant is the EU Council Directive<br />

2000/43/EC of 29th June 2000 implementing the principle of equal treatment between persons irrespective of<br />

racial or <strong>ethnic</strong> origin. This emerged following the Amsterdam Treaty which entered in<strong>to</strong> force in May 1999. The<br />

treaty introduced Article 13 whereby the Community acquired the power <strong>to</strong> take legislative action <strong>to</strong> combat<br />

racial discrimination. The Commission proposed its package of measures <strong>to</strong> implement Article 13 in November<br />

1999, including legislation prohibiting racial discrimination throughout the EU. The legislation was speedily<br />

adopted by the Council in June 2000.<br />

The directive established a binding framework for prohibiting racial discrimination throughout the EU. It defines<br />

direct and indirect discrimination and prohibits discrimination in various areas including employment, social<br />

security, health care, education, provision of goods and <strong>service</strong>s and housing. The directive also provides for<br />

redress for racial discrimination and shifts the burden of proof <strong>to</strong> respondents.<br />

The EU is also increasingly influencing integration policy. The Justice and Home Affairs Council of 19th<br />

November 2004 adopted Common Basic Principles <strong>to</strong> underpin a European framework on integration.<br />

Principles identified as essential <strong>to</strong> integration for migrants include: employment; basic knowledge of the host<br />

society’s language, his<strong>to</strong>ry, and institutions; education; and “access <strong>to</strong> institutions, as well as <strong>to</strong> public and<br />

private goods and <strong>service</strong>s, on an equal basis <strong>to</strong> national citizens and in a non-discrimina<strong>to</strong>ry way”. 43<br />

The EU has emphasised the importance of integration being linked <strong>to</strong> broader EU employment and social<br />

cohesion policy, including the European Employment Strategy, National Action Plans Against Poverty<br />

and Social Inclusion and the structural funds, EQUAL, URBAN II, and a range of education and youth<br />

programmes. 44<br />

The Council of Europe is another European body working <strong>to</strong>wards the elimination of racial discrimination, for<br />

example by establishing the European Commission against Racism and In<strong>to</strong>lerance (ECRI) in 1993. ECRI<br />

moni<strong>to</strong>rs and reports on countries’ performance in relation <strong>to</strong> combating racism.<br />

Ireland, the UK and Sweden were the only EU countries not <strong>to</strong> put in place transitional arrangements<br />

concerning admission <strong>to</strong> the labour market for citizens of the EU Accession States who joined the EU in May<br />

2004. As the individual chapters on the research findings from Northern Ireland, Scotland and Ireland will<br />

outline, each jurisdiction has received significant numbers of migrant workers as a result.<br />

International and European Developments<br />

One of the objectives of this paper is <strong>to</strong> identify developing practices in <strong>service</strong> provision <strong>to</strong> <strong>minority</strong> <strong>ethnic</strong><br />

groups. The bulk of the research has focused on Northern Ireland, Scotland and Ireland; however, it is useful <strong>to</strong><br />

consider research already undertaken at an international and European level that may be of interest.<br />

One recent example of emerging practice in relation <strong>to</strong> <strong>government</strong> <strong>service</strong> provision <strong>to</strong> <strong>minority</strong> <strong>ethnic</strong> groups<br />

comes from Western Australia. Australia is a culturally and linguistically diverse society with substantial inward<br />

migration and an Indigenous population. According <strong>to</strong> the 2001 Census, 23% of Australians were born<br />

overseas, and an additional 20% had at least one parent born overseas. Approximately 2% of the population<br />

is Aboriginal. 45 In December 2004, the State Government of Western Australia launched the Policy Framework<br />

for Substantive Equality (Policy Framework) which addresses systemic racism within the public sec<strong>to</strong>r and is<br />

designed <strong>to</strong> ensure that all people have access <strong>to</strong> a public <strong>service</strong> that best meets the different needs of the<br />

diverse community. 46 This policy framework has been endorsed by key Australian NGOs as an example of best<br />

practice:

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