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New Economics Foundation. 2008. Capturing the audience experience: A handbook for the theatre.<br />
Commissioned by Independent Theatre Council, The Society of London Theatre and Theatrical<br />
Management Association.<br />
http://itc-arts-s3.studiocoucou.com/uploads/helpsheet_attachment/file/23/Theatre_handbook.pdf<br />
O’Brien, Dave. 2010. Measuring the Value of Culture: A Report to the Department for Culture Media and<br />
Sport. UK Department for Culture, Media & Sport.<br />
https://www.gov.uk/government/publications/measuring-the-value-of-culture-a-report-to-thedepartment-for-culture-media-and-sport<br />
O’Brien, Dave. 2013. ‘Public value: perspectives and prospects from the UK’. In Museums and public value,<br />
edited by Carol Scott. London: Ashgate.<br />
O’Brien, Dave. 2014. Cultural Policy: Management, Value and Modernity in the Creative Industries. London<br />
and New York: Routledge.<br />
Olsen, Christopher. 2003. ‘Theatre audience surveys: towards a semiotic approach’. New Theatre Quarterly<br />
18:3. 261-275.<br />
Petri, Inga. 2013. The Value of Presenting: A Study of Performing Arts Presentation in Canada.<br />
Commissioned by the Canadian Arts Presenting Association (CAPACOA).<br />
http://www.capacoa.ca/valueofpresentingdoc/ValueofPresenting_Final.pdf<br />
Pinnock, Andrew. 2006. ‘Public value or Intrinsic value The arts-economic consequences of Mr Keynes’.<br />
Public Money and Management 26:3. 173-180.<br />
Pinnock, Andrew. 2009. ‘The measure of all things: on the use of time as a value indicator in arts impact<br />
assessment’. Cultural Trends 18:10. 47-74.<br />
Raajpoot, Nusser, Khoon Koh, and Anita Jackson. 2010. ‘Developing a Scale to Measure Service<br />
Quality’. International Journal of Arts Management 12:3. 54-69.<br />
http://www.gestiondesarts.com/en/developing-a-scale-to-measure-service-quality-an-exploratorystudy/#.UwV_M41DFXM<br />
Radbourne, Jennifer. 2002. ‘Social Intervention or Market Intervention A Problem for Governments in<br />
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Bibliography 141<br />
UNDERSTANDING the value and impacts of cultural experiences