Strategic Supply Chain Management - Supply Chain Online

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CONTENTS
OWENS CORNING PROFILE: Reorganizing for “a Bright Future” 131
Chapter 4
Core Discipline 4: Build the Right Collaborative Model 139
Collaboration Is a Spectrum 143
Finding the Right Place on the Spectrum 147
The Path to Successful Collaboration 148
Next-Generation Collaboration 164
U.S. DEPARTMENT OF DEFENSE PROFILE: Making the Tail Smaller and
the Tooth Stronger 169
Chapter 5
Core Discipline 5: Use Metrics to Drive Business Success 185
Why Measure 186
Managing Performance with Metrics 188
Which Metrics 205
Case in Point: Performance Management at 3Com 210
Next-Generation Performance Management 213
GENERAL MOTORS PROFILE: Driving Customer Satisfaction 217
Chapter 6
A Roadmap to Change 229
Advanced Systems Aren’t Enough 230
Characteristics of the Next Generation 232
Developing a Roadmap 236
SEAGATE TECHNOLOGY PROFILE: Real-Time Response
to Demand 249
Appendix A: Source and Methodology for Benchmarking Data 259
Appendix B: The Supply Chain Maturity Model 273
Appendix C: Comparison of Characteristics for Levels 2 and
Level 3 SCOR Metrics 279
Notes 301
Index 307