Strategic Supply Chain Management - Supply Chain Online

280 Strategic Supply Chain Management
FIGURE C–1
Performance Attributes of SCOR Level 1 Metrics.
Performance
Attribute
Performance Attribute
Definition
Level 1 Metric
Supply Chain
Delivery
Reliability
The performance of the supply
chain in delivering: the correct
product, to the correct place, at
the correct time, in the correct
condition and packaging, in the
correct quantity, with the correct
documentation, to the correct
customer.
• Delivery Performance
• Fill Rates
• Perfect Order Fulfillment
Supply Chain
Responsiveness
The velocity at which a supply
chain provides products to the
customer.
• Order Fulfillment
Lead Times
Supply Chain
Flexibility
Supply Chain
Costs
Supply Chain
Asset
Management
Efficiency
The agility of a supply chain in
responding to marketplace
changes to gain or maintain
competitive advantage.
The costs associated with
operating the supply chain.
The effectiveness of an
organization in managing
assets to support demand
satisfaction. This includes the
management of all assets:
fixed and working capital.
• Supply Chain
Response Time
• Production Flexibility
• Cost of Goods Sold
• Total Supply Chain
Management Costs
• Value-Added
Productivity
• Warranty/Returns
Processing Costs
• Cash-to-Cash Cycle
Time
• Inventory Days of
Supply
• Asset Turns
As discussed in Chapter 5, every organization should select and use
a portfolio of metrics that supports its overall business strategy and drives
desired behavior. In order to provide the reader with a starting point, we
have included the complete list of SCOR level 2 and level 3 metrics in this
appendix (see Figures C-2 through C-14). To facilitate use of this list, we
note which level 2 process category is associated with each level 3 metric.
Further detail, including association of each metric with a specific performance
attribute and standard definitions for each metric, is contained
within SCOR, version 6.0, available through the Supply-Chain Council
(www.supplychain.org).