310 Index F Faught, Laura, 175–176 FDA (Food and Drug Administration), 5 Feedback, 87 Finance, 190 Flax seeds, 25–26 FLE (See Force-centric Logistics Enterprise) Fleet Magazine, 220 Flexibility, 19, 32, 83, 170, 233–235 Flextronics, 16, 119–120 Food and Drug Administration (FDA), 5 Food safety, 25 Force-centric Logistics Enterprise (FLE), 170, 172, 174, 175, 177–179, 182 Ford, Henry, x Ford Motor Company, x, xiii Forecasting, 3, 4, 80, 226 Form follows function principle, 111–114 Forward supply chain, 87 Fourth-party logistics providers (4PL), 60 Franks, Tommy, 170, 179 Frazier, Greg, 160, 163, 164 Functional focus of metrics, 206 Functional supply chain organization, 108 Future Logistics Enterprise, 170 G Gain sharing, 156–159 Gartner, 213 Gartsherrie Ironworks, ix–x General Motors (GM), 217–227, 239, 240 business-results focus at, 222–223 change impetus at, 218–219 future of, 224 information technology at, 223–224 logistics at, 221–222 organizational change at, 221 sense and respond mandate at, 219–220 service and parts operations at, 224–227 Germany, xiii, 94, 97 Global commodity manager, 129 Global network model, 18–19 Global sales and operations planning (GS&OP), 7 Global supply chain management, 3–4 GM Service and Parts Operations (SPO), 224–227 Greening Donald, 46–47 Growth trajectory, 34 GS&OP (global sales and operations planning), 7 H Harada, Takashi, 41–42 Hatfield, Sue, 131, 132, 133, 135, 136 Health supplements market, 25–26 Hewitt, Fred, xi Hewlett-Packard (HP), 23 Hoole, Rick, xi Hub, 95–96 Human assets, 125–128, 227 Hungary, 20 I IBM, xii, 16, 113 ICL Computers, xiii IDEA (Industry Data Exchange Association), 66 IFO (See Income from operations) Improvements, metrics-driven, 202 Income from operations (IFO), 133, 138 Inconsistency, 62 Inditex, 23 Industries of Scotland (Bremner), ix–x Industry Data Exchange Association (IDEA), 66 Information, timely/accurate, 78, 85 Information technology (IT) systems: at Defense Logistics Agency, 176–177 at GM, 223–224 integrated, 7 integration with customers’, 26–27 Innovation: competing on, 23–25 Integrated enterprise initiative, 175–177 Integrated information systems, 7 Integrated model, 101–102 Integrated supply chain (ISC) organization, 110, 113 Integrated supply chain (ISC) performance, xii Integration: of deliver process, 86 and end-to-end focus, 55 of information systems, 63–66 of make process, 83–84 of plan process, 79–80 of return process, 88 of source process, 82 of supply chain requirements, 79 Integrity test, 51, 63–66 Intellectual property (IP), 146 Internal benchmarking, 193–197 Internal collaboration, 148–152 International Organization for Standardization (ISO), 160–161 Internet Protocol (IP) servers, 60 Internet service providers (ISPs), 18 Inventory carrying, 189
Index 311 Inventory management, 226 Inventory-hub strategy, 95–96 IP (intellectual property), 146 IP (Internet Protocol) servers, 60 Iraq, 170, 178–180 “Iron mountain,” 182 ISC organization (See Integrated supply chain organization) ISO (See International Organization for Standardization) ISO/IEC 17799, 160–161 ISPs (Internet service providers), 18 J Jamba Juice, 157–159 JIT (just-in-time) deliveries, 55 JLB (See Joint Logistics Board) Johns, David, 132–134, 138 Johnson, David B., 44 Joint Logistics Board (JLB), 174, 177–178 Joint operations, 171 JSTARS, 181 Just-in-time (JIT) deliveries, 55 K Kala, Bill, 223 Kanban system, 42 Kelly, Peter, 112 Key performance indicators (KPIs), 99 Kimball, Anne, 158, 159 Kinney, Susan C., 182, 184 Kitchener, John, 94, 95, 98, 100 Korhonen, Pertti, 34 Kosanka, Don, 137 KPIs (key performance indicators), 99 Kraft Foods, 113–114 Kutner, Harold, 217, 219 L Lasure, Ken, 183 Launch leader, 5 Lead time, order fulfillment, 56 Lean manufacturing, 227 Legacy drugs, 6 Lexmark, 23 Lexus automobiles, 25 Life-cycle management, 172, 174–175 Lippert, Keith W., 173–174, 176–177 Logistics providers, 227 Logistics Vision Center, 183, 184 Logitech, 151–152 L’Oréal, 24 Lotus Development Corporation, xii Louis Vuitton, 31 “Low Return,” 147 Luxury goods market, 25 Lyall, Allan, 53 M The Machine That Changed the World (Womack, Jones, and Ross), x MAGTFs (Marine Air Ground Taskforces), 184 Maintenance, repair, and overhaul (MRO), 87, 88, 144 Make process, 82–84 Make to order, 10–13, 72 Make to stock, 10–13, 72 <strong>Management</strong> information systems (MIS), 190 Manufacturing locations, 2 Manufacturing networks, 3–4 Manugistics, 4, 94, 176 Marine Air Ground Taskforces (MAGTFs), 184 Markert, Norm, 40, 43–48 Mass customization, 61 Mastandrea, Mark, 53, 54 Material availability, 226 Materials acquisition, 190 Materials requirements planning (MRP), 6, 238 Maytag, 25 McCarthy, Gavin, 184 McGregor, Dave, 197 McNamara, Mike, 120 Medical devices industry, 12 Mendez, Angel, 123–125 Mergers and acquisitions, 33–34 Metrics, 185–216 at Avon, 99 balanced and comprehensive, 191–193 benchmarking, 193–197 and benefits of integrated supply chain, 123 business strategy linked to, 188–191 definition of, 186 deliver, 86 implementation of, 202–205 improvements driven by, 202 make, 84 performance management using, 188–205 plan, 80 reasons for using, 186–188 return, 88 selection of, 205–210 source, 81–82 targets linked to, 197–199 visibility/monitoring of, 199–202 (See also Performance management)
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viii CONTENTS OWENS CORNING PROFILE
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x FOREWORD now it has to be brought
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