Strategic Supply Chain Management - Supply Chain Online

302 Strategic Supply Chain Management
11. Kay Burns, “Supplier Managed Inventory Sweeps through Shell Chemical,”
APICS (December 1997); John H. Sheridan, “Managing the Value Chain,”
Industryweek.com (September 6, 1999); “Supply on Demand,” Shell
Chemicals Magazine (third–fourth quarter, 2000); “Adding Value in a New
Economy,” Shell Chemicals Magazine (Summer 2003); “Supplier Inventory
Management,” Shell Chemicals, http://www.shellchemicals.com/products.
12. Christina Hepner Brodie and Gary Burchill, Voices into Choices: Acting on
the Voice of the Customer (Joiner Editions, 1997).
13. “Going, Boeing . . . ,” The Economist (April 17, 2003).
14. Martii Haikio, Nokia: The Inside Story (Helsinki: Edita, 2001).
15. Paul Kailha, “Inside Cisco’s $2 Billion Blunder,” Business 2.0 (March 2002).
16. Jennifer Baljko Shah, “Cisco Faces Pitfalls as It Builds Hub,” EBN (June 7,
2002).
17. Michael Porter, “What Is Strategy” Harvard Business Review (November–
December 1996).
CHAPTER 2
1. Fred Vogelstein, “Mighty Amazon,” Fortune (May 26, 2003), pp. 22–28.
2. Based on an interview conducted by Shoshanah Cohen, PRTM director, with
Mark Mastandrea, director of fulfillment at Amazon.
3. “Amazon Trims Fulfillment and Marketing Expenses and Loss in First
Quarter,” Direct Newsline (PRIMEDIA, April 27, 2003).
4. Laurent Schwartz, “Alcatel Enterprise délègue le pilotage de sa supply
chain,” Logistiques Magazine (January–February 2002), pp. 52–56.
5. “UPS Logistics Group Provides Fourth-Party Logistics Support for Alcatel
Enterprise’s Supply Chain,” United Postal Service of America, Inc., Case
Study, 2002.
6. See note 4.
7. Roberta J. Duffy, editor of Inside Supply Management, review of a speech
by Theresa Metty, senior vice president and general manager of the worldwide
supply chain, Motorola’s personal communications, at the Institute for
Supply Management’s 88th Annual International Supply Management
Conference and Educational Exhibit, Nashville, TN, May 18, 2003.
8. “Get Started with a Data Quality Initiative,” Supply Chain Advisor (April 17,
2002).
9. “Supply Chain Technology Briefing,” Supply Chain Technology Review 1(9):
September 18, 2003.
10. Malcolm McDonald, “A Tool for Supply Chain Optimization,” PRTM’s
Insight (August 1, 1995).