312 Index Mexico, 96, 196 Michelin, 28–30 Microsoft, 14 MIS (management information systems), 190 Mishler, Dennis, 225–227 MIT, xii Mobility force structure, 178 Model T Ford, x Monitoring, 199–202 Monklands Canal, x Montres Rolex SA, 16 Morales, Diane K., 169–171, 173–175, 181 Morton ASP, 39, 41 Morton Thiokol, 41 Motorola, 61–62 MRO (See Maintenance, repair, and overhaul) MRP (See Materials requirements planning) “Must have” products, 23 N NADA (National Automobile Dealers Association), 220 NAFTA (North American Free Trade Agreement), 196 National Automobile Dealers Association (NADA), 220 National Electrical Manufacturers Association (NEMA), 66 Networks: asset, 18–20 eHub, 35 global, 18–19, 57 manufacturing, 3–4, 6–7 Never-miss-a-sale approach, 3, 4 New product introduction (NPI), 4–5, 24 Next generation: characteristics of, 232–236 of collaboration, 164–167 flexibility in, 233–235 of organization design, 128–129 simultaneity in, 235–236 of supply chain architecture, 88–90 of supply chain strategies, 36–37 transparency in, 233 Nike, 24 Nokia, 34 North American Free Trade Agreement (NAFTA), 196 “Not Viable,” 143, 147 Novell, 14 NPI (See New product introduction) NCR, xii O Objectives, 202–203 OC (See Owens Corning) ODMs (original device manufacturers), 151 OEMs (See Original equipment manufacturers) OIF (See Operation Iraqi Freedom) Ollé, Ramon, 29 O’Neill, Joe, 157–158 On-time delivery, 56 Operating scale, 16 Operation Desert Storm, 170, 179 Operation Iraqi Freedom (OIF), 170, 171, 180 Operational Standards <strong>Supply</strong> <strong>Chain</strong> Excellence (OSSCE) program, 3 Operations: as strategy, 10-13 uniqueness of, 17 Optimizing capacity, 5-6 Order fulfillment, 53-54, 115-118 Order fulfillment lead time, 56 Order management, 183-184, 190 Order response time, 225-226 Order-to-delivery (OTD) organization, 218–224 Organic foods market, 25–26 Organization design, 101–129 accountability principle of, 114–119 challenges to, 101 core-competencies principle of, 119–122 evolution of, 108–110 form-follows-function principle of, 111–114 functional, 108 integrated, 110 management support for, 122–128 next-generation of, 128–129 and ongoing change, 102–108 partially integrated, 109 principles of, 111 transitional, 108, 109 Organizational change, 6–7 Organizational fit, 153 Original device manufacturers (ODMs), 151 Original equipment manufacturers (OEMs), 151, 160, 164, 178, 217 OSSCE (Operational Standards <strong>Supply</strong> <strong>Chain</strong> Excellence) program, 3 OTD organization (See Order-to-delivery organization) Outsourcing partner relationship manager, 129 Outsourcing strategy, 14–17, 104–105 Overautomation, 62–63 Owens Corning (OC), 131–138 changing focus at, 135–136 horizontal integration at, 138
Index 313 Owens Corning (OC) (Cont.): mechanics of transformation at, 136–137 organizational changes at, 133–134 supplier collaboration with, 137–138 technology changes at, 132–133 vision at, 134–135 P PACE (Product And Cycle-time Excellence), 67 Pakistan, 183 palmOne, Inc., 123–125 Partner-interface processes (PIPs), 70 Partnerships, 227 Patents, 1 PBAs (See Performance-based agreements) PCs (See Personal computers) PD2 (Procurement Desktop 2), 176 PDAs (See Personal digital assistants) Pearce, Mike, 107 Pennsylvania State University, xii Performance-based agreements (PBAs), 180–181 Performance management, 81–82 metrics used in, 188–205 next-generation, 213–216 performance measurement vs., 187 real-time, 233 3Com’s use of, 210–213 (See also Metrics) Performance measurement, 187 The Performance Measurement Group, LLC (PMG), 123, 194, 203, 207, 215, 230 Perry, Nolan, 151, 152 Personal computers (PCs), 9–10 Personal digital assistants (PDAs), 123–125 P&G (See Procter & Gamble) Pharmaceuticals industry, 1–7, 12, 25 Pick-to-order strategy, 61 PIPs (partner-interface processes), 70 Pitney Bowes, xiii Plan deliver, 69, 78 Plan make, 69, 78 Plan process, 75–77 Plan return, 69, 78 Plan source process, 76, 78, 80 Planning process, 78–80, 190 PMG (See The Performance Measurement Group, LLC) Point-of-sale information, 24 Poland, 94, 96, 97 Porter, Michael, 35 Power: alignment with position of, 30–32 balance of, 17 Precision weaponry, 170 Prepositioning, 178–179 Prioritization, 236–241 business-driven approach to, 237–238 cultural/environmental factors in, 240–241 identifying change in, 238–239 and interrelationships among initiatives, 239, 240 Problem-resolution time, 18 Process architecture content, 90 Process automation, 90 Process categories, 72 Process focus of metrics, 206 Process inconsistency, 62 Process reference model, 67, 68 Process-element level, 74–77 Procter & Gamble (P&G), 10, 125–126 Procurement Desktop 2 (PD2), 176 Procurement strategies, 81 Product And Cycle-time Excellence (PACE), 67 Product development, 25 Product life cycle, 13, 20 Product packaging, 32 Product proliferation, 61–62 Product teams, 6 Product variants, 13 Production shifts between plants, 5–6 Program Implementation Group, 174, 175 Proliferation, product/service, 61–62 Prozac, 1 PRTM, ix, xi–xiii, xvi, 67, 68, 123, 134, 194, 230 Pull communication, 145 Purchase-to-order strategy, 61 Push communication, 145 Push-pull models, 170–172 Q Quality: competing on, 25–26 standards of, 83 and supply chain architecture, 52 Quigley, Mike, 155 R Rabinowitz, Burt, 154 RACI analysis, 115–118 Radio frequency identification (RFID), 25, 179, 239 R&D (See Research and development) Real-time performance management, 233 Redundant facilities, 4 Regional network model, 19
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viii CONTENTS OWENS CORNING PROFILE
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