Strategic Supply Chain Management - Supply Chain Online

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300 Strategic Supply Chain Management FIGURE C–14d SCOR metric—Return level 3 (continued). Defective Product Source Return MRO Product Deliver Return MRO Product Return - Level 2 Value of Unserviceable MRO Inventory Awaiting Disposition as a % of Total MRO Inventory x Value of Unserviceable MRO Inventory in Physical Return Stage as a % of Total MRO Inventory x Value of Unserviceable MRO Inventory in Receiving Stage as a % of Total MRO Inventory x Value of Unserviceable MRO Inventory in Request Return Authorization Stage as a % of Total MRO Inventory x Value of Unserviceable MRO Inventory in Scheduling Stage as a % of Total MRO Inventory x x Value of Unserviceable MRO Inventory in Transfer to Excess Product Storage Stage as a % of Total MRO Inventory x Verification Costs as a % of Product Return Costs x x Warranty Costs x
N O T E S CHAPTER 1 1. Bob Pethick and Torsten Becker, “Dell on Wheels,” Supply Chain Management Review (December 2000). 2. “Green Granite and Smoked Glass at Les Champs-de-Boujean,” Swiss Watch News (October 22, 2003). 3. David Rogers, “Value-Based Customer Care,” PRTM’s Insight (Spring 1998). 4. Noshua Watson, “What’s Wrong with Hewlett-Packard’s Deskjet Printers” Fortune (February 5, 2003). 5. Miguel Helft, “Fashion Fast Forward,” Business 2.0 (May 2002). 6. The Performance Measurement Group, LLC, “Better Project Management Practices Drop Time-to-Market 20–30 percent,” Signals of Performance: Product Development 2 (11). 7. Stephen Todd, “How to Support New Product Introductions,” Supply Chain Management Review (July-August 2001). 8. Inditex, FY2002 Results Presentation, March 20, 2003. 9. June Avignone, “Pressing for Change,” Fortune Small Business (July 31, 2002). 10. The Performance Measurement Group, LLC, “Achieving Delivery Performance: Linking Strategy, Capabilities, and Results,” Signals of Performance: Supply Chain Deliver 3 (4). 301 Copyright © 2005 by The McGraw-Hill Companies, Inc. Click here for terms of use.
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Copyright © 2005 by The McGraw-Hil
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viii CONTENTS OWENS CORNING PROFILE
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x FOREWORD now it has to be brought
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xii FOREWORD Another “early adopt
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xiv FOREWORD through research, use,
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xvi FOREWORD on its promise. Is thi
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xviii ACKNOWLEDGMENTS owe thanks to
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2 Strategic Supply Chain Management
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10 Strategic Supply Chain Managemen
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Page 330 and 331: 308 Index Business strategy: metric
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