Strategic Supply Chain Management - Supply Chain Online

APPENDIX A Source and Methodology for Benchmarking Data 263
FIGURE A–2
Primary manufacturing strategy.
Engineer to Order 2%
Make to
Order 27%
Make to
Stock 56%
Configure to
Order 15%
Number of Businesses / Data Sets = 89
© Copyright 2004 The Performance Measurement Group, LLC
Quantitative performance is assessed using a detailed questionnaire
that covers a set of SCOR-compliant metrics, as well as other questions
designed to assess supply chain performance. High-level metrics such as
delivery performance or cash-to-cash cycle time (SCOR level 1) are calculated
based on responses to more detailed questions. For example, delivery
performance to commit is calculated based on the number of orders delivered
on time to the customer request date divided by the total number of
orders delivered. More detailed metrics such as materials acquisition cost
are collected using detailed definitions that break out all the various
components (e.g., inbound freight and duty cost, a SCOR level 3 measure).
The quantitative part of the survey also includes questions that provide
further insight into supply chain operations, for example, number of
weeks of firm forecast needed in advance of ship date window, as well as
questions that assess processing of product returns and repairs.
Qualitative performance is assessed using more than 270 questions that
characterize supply chain practices in four areas: plan, source, make, and
deliver, as well as a number of questions that address overall supply chain