Strategic Supply Chain Management - Supply Chain Online

292 Strategic Supply Chain Management
FIGURE C–11a
SCOR metrics—Deliver level 3.
Make to
Order
Product
Engineer
to Order
Product
Stocked
Deliver - Level 3
Product
# Callbacks as % of Total Inquiries x x
% Accuracy or Failure Rates x
% Faultless Installations x x x
% Faultless Invoices x x x
% Item Location Accuracy x
% Shrinkage x
Accuracy of Stocking
Adoption Rates
Capacity Utilization
x
Carrier Quote Response Time
x
Checkout Labor as a % of Revenue
Complete Manufacture to Order Ready for Shipment Time
x
Cost Efficiency/Elasticity of Shipping Schedules
Create Customer Order Costs x x x
Customer Invoicing/Accounting Costs x x x
Customer Receipt of Order to Installation Complete x x
Customer Signature/Authorization to Order Receipt Time x x x
Days Sales Outstanding x x x
Retail
Product
Deliver Cycle Time
x
Delivery Performance to Customer Commit Date x x x
Delivery Performance to Customer Request Date x x x
Distribution Costs x x x
Dock to Stock Cycle Time x x
Documentation
x
Downside Delivery Flexibility x x x
Downside Installation Flexibility x x x
x
x
x
x