314 Index Regional planning group, 94 Regional/product group scorecard, 215 Registration strategy, 2 Regulations, 185–186 Reorganization, 98–100 Research and development (R&D), 2 Resources, 79 Responsibility, 116 Ressner, Meg, 133–137 Return on net assets (RONA), 138 Return policies, 87 Return process, 82, 83, 86–88 Revenue opportunities, 88 Reverse supply chain, 87–88 Rewards sharing, 156–159 RFID (See Radio frequency identification) Rineaman, Keith, 183 Risk sharing, 156–157 Roadmap to change, 229–247 adaptation step of, 244–246 and advanced systems, 230–232 design step of, 241–244 developing, 236–246 next-generation characteristics on, 232–236 prioritization step of, 236–241 Rolex, 16, 31 Roloff, Michelle, 194, 208–209 Romania, 20 RONA (return on net assets), 138 Rosbottom, John, 47 Rosen, Jeff, 126, 127 RosettaNet, 68, 70, 166 Ross, Brad, 218, 219, 223, 224 Rucker, Jon, 6 S Sales and operations planning (S&OP), 7, 135 SAP, 132, 176 Sarbanes-Oxley Act, 185–186 Scale, 15 operating, 16–17 and power, 31 SCC (See <strong>Supply</strong>-<strong>Chain</strong> Council) Scheibner, Mary, 196–197 Schlaefli, Robert, 103, 104, 106 Schofield, John, 127 Schwarzkopf, Norman, 170 Scope, 15 changes in, 33 definition of, 67–68 enterprise, 90 supply chain strategy, 37 Scope management, 245 SCOR model (See <strong>Supply</strong>-<strong>Chain</strong> Operations Reference-model) Scorecards, 81–82, 192–193, 198, 203, 211–215 Scotland, ix–x SCPA ownership, 90 SCTS (<strong>Supply</strong> <strong>Chain</strong> and Technology Solutions), 134 Security, 160–161 Segmentation, 153 customer, 26 supply chain, 37 Seiko Epson Corporation, 29 Semiconductor industry, 12 Senior management, 122–128 Service: competing on, 26–27 cost to serve balanced with, 84, 85 and supply chain architecture, 52 Service agents, 14 Service proliferation, 61–62 Shell Chemical, 9, 26–27 Shifting work, 5–6 Shingo Prize for Excellence in Manufacturing, 44 Siemens Nixdorf, Ltd., xiii SIMON (See Supplier inventory management order network) Simplicity, 51, 59–63, 79 Simultaneity, 234–236 Six Sigma, 83 Skinner, Brett, 46, 47 Smith Bits, 106–107 Solectron, 16 Sony, 24 S&OP (See Sales and operations planning) Source process, 71, 75–76, 80–84, 88 Speed, 83, 170 Speed-to-market capabilities, 6 SPO (See GM Service and Parts Operations) SSADM (Structured Systems Analysis Design Method), xiii Stalk, George, Jr., xi Standardization, 94, 96 of global processes, 3–4 of manufacturing processes, 5 Stanford University, xii Straight-through processing, 85 <strong>Strategic</strong> alliances, 129, 146 <strong>Strategic</strong> Facilities Planning Team, 5 <strong>Strategic</strong> fit test, 50–55 <strong>Strategic</strong> importance, 153 Stratex Networks, 103–106 Structured methodology, 54
Index 315 Structured Systems Analysis Design Method (SSADM), xiii Subcontractor management, 73, 74 Supplier inventory management order network (SIMON), 26–27 Supplier scorecards, 81–82, 129 <strong>Supply</strong> <strong>Chain</strong> and Technology Solutions (SCTS), 134 <strong>Supply</strong> chain architecture, 49–90 components of, 50 deliver-process, 84–86 end-to-end focus test of, 55–59 integrity test of, 63–66 make-process, 82–84 next-generation, 88–90 planning-process, 78–80 return-process, 86–88 SCOR model of, 70–77 simplicity test of, 59–63 source-process, 80–82 strategic fit test of, 51–55 tests of, 50–66 toolkits for, 66–70 <strong>Supply</strong> chain configuration, 60–61 <strong>Supply</strong>-<strong>Chain</strong> Council (SCC), xii–xiv, 68 <strong>Supply</strong> chain design, 4 <strong>Supply</strong> chain for return, 87 <strong>Supply</strong> chain management, xi, xiv <strong>Supply</strong> <strong>Chain</strong> <strong>Management</strong> Benchmarking Study, 207 <strong>Supply</strong>-<strong>Chain</strong> Operations Reference-model (SCOR), 68–77 Avon’s use of, 94 benefits of each level of, 77 development of, xii–xiv DoD’s use of, 175, 183, 184 level 1 of, 70–72, 207–209 level 2 of, 72–74 level 3 of, 74–77 objectives set with, 203 Owens Corning’s use of, 135 palmOne’s use of, 124 <strong>Supply</strong> chain optimization, 4 <strong>Supply</strong> chain performance analyst, 129 <strong>Supply</strong> chain process improvement manager, 129 <strong>Supply</strong> chain process maturity, 231 <strong>Supply</strong> chain scorecard, 198, 213, 214 <strong>Supply</strong> chain stewards, 6 <strong>Supply</strong> chain strategy, 9–37 adaptability of, 32–35 and asset network, 18–20 business strategy alignment with, 20–27 channel, 13–14 <strong>Supply</strong> chain strategy (Cont.): criteria of good, 20 customers’ needs alignment with, 27–30 customer service, 17–18 next-generation, 36–37 operations, 10–13 outsourcing, 14–17 power position alignment with, 30–32 <strong>Supply</strong> chain(s): definition of, 67–68 separate, 28–29 <strong>Supply</strong>-<strong>Chain</strong> Consortium, xii Synchronization of manufacturing activities, 83 Synchronized collaboration, 143, 146–147 Systems inconsistency, 62 T “The tail,” 171–172 Target (store), 53 Targets, performance, 188, 197–199 TCO (See Total cost of ownership) Technology: changes in, 33 collaboration supported by, 161–163 at Owens Corning, 136–137 Technology expertise, 16 Technology fit, 153 Telecommunications industry, 12 Tellabs, 16–17 Tests, supply chain architecture, 50–66 Third-party manufacturing, 2 Third-party providers, 15 Thomas, Ken, 2 3Com Corporation, 210–213 Ticknor, Jim, 213 Time to market, 24 Time to volume, 24 Time-definite delivery, 178 Timeliness of information, 78, 85 “Time—The Next Source of Competitive Advantage” (George Stalk, Jr.), xi Tire industry, 25, 28–30 Titles, 110 “To be” design, 75 “Toolkit” environment, 3 Toolkits, supply chain architecture, 66–70 Total cost of ownership (TCO), 80–82, 125 Total cost of returns, 87 Total inventory days of supply, 80 Total life-cycle systems management, 172 Total supply chain management cost, xii , 56 Toth, Bob, 92, 99 Toyota, 41–42, 45–47
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viii CONTENTS OWENS CORNING PROFILE
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x FOREWORD now it has to be brought
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