Strategic Supply Chain Management - Supply Chain Online

CA P P E N D I X
Comparison of
Characteristics for Levels
2 and 3 SCOR Metrics
The metrics contained within the Supply-Chain Operations Referencemodel
(SCOR) are hierarchical, just as the process elements are hierarchical.
Level 1 metrics are high-level measures that may cross multiple
SCOR processes; they do not necessarily relate to a specific SCOR level
1 process (plan, source, make, deliver, and return). Each of the 13 level 1
metrics is associated with one of five specific performance attributes—
supply chain reliability, supply chain responsiveness, supply chain flexibility,
supply chain costs, and supply chain asset management. The
performance attributes are the characteristics of the supply chain that
enable evaluation against other supply chains with competing strategies.
For example, without these characteristics, it would be extremely difficult
to compare an organization that chooses to be the low-cost provider
against an organization that chooses to compete on reliability and performance.
Figure C-1 shows this alignment.
Level 1 metrics are typically “assigned” to the plan supply chain
process category and then decomposed into lower-level metrics. Level 2
metrics are associated with a narrower subset of processes. Level 3 metrics
(also called diagnostic metrics) are used to identify variations in performance
against plan. Each level 2 and level 3 metric is also associated
with one of the five performance attributes.
279
Copyright © 2005 by The McGraw-Hill Companies, Inc. Click here for terms of use.