Strategic Supply Chain Management - Supply Chain Online

APPENDIX C Comparison of Characteristics for Levels 2 and 3 SCOR Metrics 299
FIGURE C–14c
SCOR metric—Return level 3 (continued).
Defective
Product
Source
Return
MRO
Product
x
Deliver
Return
MRO
Product
Return - Level 2
Ratio of Authorization Cost to Total Source Return Cost
Receiving & Product Storage Cost as a % of Product
Return Costs
x
Receiving Costs as a % of MRO Costs
x
Receiving Costs as a % of Product Return Costs
Receiving Cycle Time
x
Response Cycle Time
x
Return Authorization Schedule Creation Cycle Time
x
Return Inventory Days of Supply
Return Order Entry and Maintenance Costs
x
Return Product Days of Supply x x
Return Product Management and Planning Costs as a %
of Product Return Costs x x
Excess
Product
Return Shipments Shipped On-Time
x
Return Transportation Costs
x
Returned Materials Authorization (RMA) Costs
x
Time and Cost Related to Expediting the Disposition
x
Time and Cost Related to Responding to an Increase in
Disposition Demand
x
Time and Cost to Exercise the Transfer
x
Total Production Employment
x
Transfer and Product Storage Costs
x
Value Added Productivity
x
Value of Return Product x x
x
x