308 Index Business strategy: metrics linked to, 188–191 supply chain alignment with, 20–27, 37 Business-driven approach, 237–238 Business-priority focus: in make process, 83 in plan process, 79 Business-to-business (B2B), 157, 162 BuyPower, 219 C Cabot Corporation, 156–157 Capacity, 5–6 Cash-to-cash cycle time, xii, 56 Celestica, 16 Cell system of assembly, 42–44 Central Europe, 20 Central supply chain management, 6–7 <strong>Chain</strong> of chains, 120 Change: categories of, 239 identifying required type of, 238–239 organization design and ongoing, 102–108 organizational, 6–7 roadmap to (See Roadmap to change) Change drivers, 172–174 Change management, 246 Channel strategy, 13–14 Chemicals industry, 12 China, 19 Chrysler, 39 Cialis, 5 Cisco, 16, 35 Civil Reserve Air Fleet (CRAF), 179–180 Cleugh’s Frozen Foods, Inc., 159 Collaboration, 32, 139–167 areas to avoid, 147–148 benefits of, 142 checklist for, 167 and compromise, 163–164 cooperative, 143, 145 coordinated, 143, 145–146 defining, 139–140 degrees of, 152–155 evolution of, 148, 149 internal, 149–152 next-generation, 164–167 at Owens Corning, 137–138 reasons for, 140–141 risks/rewards shared in, 156–159 spectrum of, 143–147 successful, 148–164 with suppliers, 96–97 Collaboration (Cont.): synchronized, 143, 146–147 technology support for, 161–163 transactional, 143–145 and trust, 159–161 Collaborative design, 97–98 Collaborative Planning, Forecasting, and Replenishment (CPFR), 68–70 Collaborative Commerce Standards Institute, 69 Commercial off-the-shelf (COTS) software vendors, 176 Commercial transport, 179–180 Communication, 100, 103–104 Compaq, 16 Competition: basis of, 22 changes in basis of, 33–34 cost-based, 22, 23 innovation-based, 23–25 quality-based, 25–26 service-based, 26–27 and supply chain architecture, 51, 52 Competitive Advantage (Michael Porter), 35 Compromise, 163–164 Computer industry, 10, 12 Confidentiality, 159–160 Configuration level, 72–74 Configure to order, 11–13, 61, 72 Connectivity, 232 Constraints, 218 Consultation, 117 Consumer packaged goods, 12 Content: process architecture, 90 supply chain strategy, 37 Contract manufacturing, 4 Cooperative collaboration, 143, 145 Coordinated collaboration, 143, 145–146 Core competencies: and outsourcing strategy, 15 principle of, 119–122 tests of, 121 Core strategic vision, 20, 21 Corporate performance management (CPM), 213–215 Cost: competing on, 22, 23 as metric, 189–191 and supply chain architecture, 52 total supply chain management, 56 Cost, volume, and profit (C/V/P), 140, 141 Cost to serve, 84, 85
Index 309 COTS (commercial off-the-shelf) software vendors, 176 Counterfeiting, 25 Country network model, 19 Country-based strategies, xiii Country-level inventory data, 57 CPFR (See Collaborative Planning, Forecasting, and Replenishment) CPM (See Corporate performance management) CRAF (See Civil Reserve Air Fleet) Cranfield University, 99 CRM (See Customer relationship management) Cross-enterprise extension, 37 Cross-enterprise focus of metrics, 206 Cross-enterprise scope, 90 Cross-functional teams, 6, 44 Culture, 153, 240–241 Customer: GM SPO’s focus on, 225 and metrics, 209–210 supply chain alignment with needs of, 27–30 Customer relationship management (CRM), 214, 216 Customer relationship manager, 129 Customer service, 17–18, 80 Customer wait time, 178 C/V/P (See Cost, volume, and profit) D Data strategy, 175, 176 Data transmission, 146, 160 Dealer channels, 14 DEC (Digital Equipment Corporation), xii Decision making, 232 Decision support, 90 Defense Logistics Agency (DLA), 170, 172–174, 176–177 Deliver process, 60, 75, 82–86, 88 Delivery mode, 54 Dell Computer, 9, 14 Dell, Michael, 9–10, 19 “Dell on wheels,” 13 Demand management, 3, 4 Design: change, 241–244 collaborative, 97–98 organization (See Organization design) Design-chain—supply chain integration, 24 Design-for-manufacturability (DFM) services, 121 Dial (soap), 121, 122 Differentiation source, 16 Digital Equipment Corporation (DEC), xii Direct sales, 91–100 Distributed decision making, 232 Distributor channels, 14 “Division of labor”, x DLA (See Defense Logistics Agency) Documenting paths, 242–243 DoD (See U.S. Department of Defense) Dow Corning, 156–157 E e-commerce, 53, 161 EDI transactions (See Electronic data interchange transactions) Education, 99, 123, 136 eHub network, 35 Electronic data interchange (EDI) transactions, 135–136, 145, 162 Electronic manufacturing service (EMS) providers, 160, 164 Electronics industry, 12 Eli Lilly, 1–7 new product launches at, 4–5 optimizing capacity at, 5–6 organizational change at, 6–7 standardized global processes at, 3–4 and uninterrupted supply of medicines, 2–3 “The Emergence of the Globally Integrated Corporation” study, xi EMS providers (See Electronic manufacturing service providers) End-to-end distribution, 172–175 End-to-end focus test, 50, 55–59 End-to-end initiative, 177–180 End-to-end supply, 178 End-to-end tracking, 85 Engineer to order, 11, 12, 72 Enterprise connectivity, 232 Enterprise focus of metrics, 206 Enterprise integration, 172, 175–177 Enterprise resource planning (ERP) system, 43, 55, 57–58, 132, 238 Enterprise scope, 90 Enterprise-wide focus, 81 Entertainment industry, 25 Environment, 240–241 Epson, 29 ERP (See Enterprise resource planning system) Estevez, Alan, 177–178 “Ethical” products, 25 Europe, xii–xiii, 13, 91–100 European Economic Community, xii Expired products, 3 Explicit actions, 79 External benchmarking, 193–196
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viii CONTENTS OWENS CORNING PROFILE
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x FOREWORD now it has to be brought
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