Strategic Supply Chain Management - Supply Chain Online

APPENDIX C Comparison of Characteristics for Levels 2 and 3 SCOR Metrics 297
FIGURE C–14a
SCOR metric—Return level 3.
Defective
Product
Source
Return
MRO
Product
Deliver
Return
MRO
Product
Return - Level 2
% Authorization Requests Transmitted Error-Free/Total
Authorizations Requested
x
% Error-Free Returns Shipped x
% Identified MRO Products Returned To Service x
% Lost or Damaged During Transfer x
MRO Scheduling Cost as a % of Total Source Return Cost
x
% of Return Schedules that are Generated Within
Suppliers' Lead Time
x
% Orders/Lines Received Complete x
% Orders/Lines Received Damage Free x
% Orders/Lines Received with Correct Shipping
Excess
Product
Documents
x
% Orders/Lines Received with On-Time Scheduled
Receipts
x
% Product Transfer without Transaction Errors x
% Receipts Received without Item and Quantity
Verification
x
% Shipping Schedules that Support Customer Required
Return by Date
x
Capacity Utilization
x
Confirmed MRO Conditions as a % of Total MRO Service
Requests Initiated
x
Cost of Identifying the MRO Condition as a % of Total
Source Return Cost
x
Cost per Request Authorization x x x
Create Return Product Authorization Costs x x
Cycle Time for the Transfer Process
x