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standard operating procedure college station fire department

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STANDARD OPERATING PROCEDURE<br />

COLLEGE STATION FIRE DEPARTMENT<br />

SUBJECT: Complaints from Citizens SOP: 700.5.10<br />

CATEGORY: PAGE: 1 of 1<br />

APPROVED BY:<br />

Chief, Fire Department DATE: 3/99<br />

The following information will serve as a guideline for handling complaints involving the Community<br />

Enhancement/Code Enforcement Officer.<br />

Ask the caller "do you have a complaint about the conduct of the officer".<br />

If the answer is no:<br />

The caller shall be referred to Municipal Court at 764-3683.<br />

If the answer is yes:<br />

The caller will be referred to 764-3781 and ask to contact the Fire Marshal. After hours, weekends,<br />

and holidays the call shall be sent to the on duty Battalion Chief at 764-3710.<br />

rev: 11/95; re#’d 11/02

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