Statistics Book 2007.pdf - Kerala Tourism

F. Suggestions for improvements in the Hotels in Kerala:
1. Substantial improvements are needed in the room service, since most hotels still take a lot of
time in delivering orders
2. Housekeeping too needs substantial improvement since the time lag in getting services is very
long
3. More efficiency needed at the time of peak check-in and check-out since this requires a lot of
time; ranging from 20-30 minutes
4. Too much interference and intrusion by the hotel staff
5. Billing service needs improvement since there are many mistakes in the bills at times
6. Bell boys and hotel staff appear to be forever soliciting for tips. The bell boys are not too well
trained; and they are unable to explain properly about AC, lighting, working of TV and other
gadgets and services in the room
7. Hotels have different rate slabs for different people, regardless of the quantum of business and
negotiations undertaken at any point of time
8. Lack of personal touch and recognition by the hotel staff
9. Business centres are exorbitantly priced business centers, and as a result rarely used by the
frequent business traveller
10. Exorbitantly priced hotel transport services
11. Prohibitive local and central Govt. taxes that make the hotel tariff very expensive and unviable.
G. Indian Hotel Industry Survey 2006-2007
The Federation of Hotel and Restaurant Association of India (FHRAI) New Delhi carried out Indian Hotel
Industry Survey 2006-07 on various aspects of the Hotel industry. Table below presents salient key
statistics for hotels in Kochi and Thiruvananthapuram of Kerala State. The tables shows that 75.7% and
61.5% of the guest were domestic travellers in Kochi and Thiruvananthapuram respectively. More than
50% percent of the guests were for the purpose of leisure. Average stay(days) for the domestic guests
was 4.6% and 4.1%, for foreign guest it was 3.1% and 2.9% for Kochi and Thiruvananthapuram respectively.
The percentage of repeat guests was 43 and 30.8 for Kochi and Thiruvanthapuram respectively. Net
income in case of Kochi Hotels was 23.8 % and for Thiruvananthapuram 20%.
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