ABCD-Training-of-Trainers-Tools-July-2013

Important Considerations
Facilitation is a skill that is learned through experience and every facilitator discovers their own unique
style. Some people are more passionate about facilitation than others, and some are more naturally
inclined to take up the role. However, anyone can facilitate a workshop or process if there is a will to do
so and they do not need to be an expert.
Facilitation brings out what already exists within the group and the person just needs to guide the
process. It is the facilitator’s role to structure and design the process and determine how a group will
work together. The facilitator guides the direction of the process towards the agreed outcome(s), but
leaves the content and nature of the process up to the group.
Although s(he) can express opinions and suggestions, the group is also encouraged to make decisions, so
the facilitator tries to be as neutral as possible.
Communication Skills
The ability to listen deeply and tune in with the group is key. This includes 3 levels of listening:
• listening to the self
• listening to the other
• listening to the environment
(LCLA, 2004)
Deep listening requires balance and harmony within the self. It requires a concentration not just on
what is being said, but the intentions behind the words to what is ‘between the lines’. Deep listening
also requires that we suspend our judgment and give attention with an open heart ready not just to
listen but truly hear the other.
Care should be taken to give clear instructions to a group for any activity and to demystify and simplify
concepts used. The facilitator should also draw on the knowledge and expertise of the individuals and
groups involved. Language is a key factor and translation should be used whenever it is necessary.
Creating a Conductive Environment
The facilitator can create a conducive learning atmosphere and environment. The venue, seating, light,
air, sound/noise, atmosphere, temperature and set up can all make a difference. Seating can also have a
dramatic effect on the atmosphere created in a meeting or workshop.
Ideally the space should:
• be easily accessible
• be comfortable
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