Toshiba iES32 Installation Manual.pdf

Voice Processing
User Agent(s)
User Agents Menu
The User Agent Menu is available from the Administration Menu and offers the following options:
User Agents
Create User Agents
Create COS
Edit User Agents
Edit COS
Copy User Agent
Delete User Agents
Mailboxes
Distribution List
IVR 1
AMIS Gateway
AMIS Proxy
Direct Send Fax 2
Direct Send Voice
Mailbox Editor Menu:
User Mode Options
AA Options
Chains/Groups/Fax
Menus
Info
Auto
Notify
Unified Messaging
ASR Auto Attendant
Mailbox
4456
COS Mailbox Editor Menu:
User Mode Options
AA Options
Chains/Groups/Fax
Menus
Auto
Notify
Unified Messaging
1. See Chapter 11 – Interactive Voice Response (IVR) for information on IVR User Agents.
2. See Chapter 7 – Fax Server for information on Direct Send Fax User Agents.
Figure 6-1
Stratagy ES Administration Menu – User Agent Submenu
Stratagy ES’s design revolves around user mailboxes. How a user mailbox has been customized
determines what a caller hears and is able to do. For example, if Mailbox 990 contains the initial
company greeting, a caller accessing Mailbox 990 hears the greeting recorded as the greeting for
Mailbox 990.
Defined User Agents
Stratagy ES comes with several defined User Agents. Each of the following User Agents have been
defined by Toshiba to perform a specific function.
User Agent 988: Direct Send Fax –User Agent used to send fax messages to other voice mail
users. See the Stratagy ES User Guide for details on using this User Agent.
User Agent 989: AMIS Loopback – User Agent used by other AMIS nodes for testing the
network. Any AMIS message directed to this User Agent is sent back to the sender, if accessible to
Stratagy ES. By default, the User Agent is disabled. See the Stratagy ES system configuration
parameter sys_amis_ltm under “AMIS User Agents” on page 12-4.
User Agent 998: Direct Send Voice – Direct Send Voice User Agent for all ports. Stratagy ES
records a message for a mailbox number without having to execute the Extension field and/or hear
the mailbox’s greeting. This is particularly useful for an Operator transferring directly to voice mail.
6-2 Stratagy ES I&M 06/02