Toshiba iES32 Installation Manual.pdf
Toshiba iES32 Installation Manual.pdf
Toshiba iES32 Installation Manual.pdf
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Contents<br />
Chapter 14 – Token Programming<br />
Chapter 14 – Token Programming<br />
Using the Token Programming Language .........................................................................................14-1<br />
Users Mode Options Screen’s Extension Field ...........................................................................14-1<br />
Auto Screen’s Extension Field ....................................................................................................14-1<br />
Notify’s Template Editor Parameter Field ..................................................................................14-1<br />
Singular Tokens .................................................................................................................................14-2<br />
Replaced or Variable Tokens.............................................................................................................14-4<br />
Defined Tokens ..................................................................................................................................14-7<br />
Chapter 15 – System Reports<br />
Data Retention....................................................................................................................................15-1<br />
Report Types ......................................................................................................................................15-1<br />
Report Elements.................................................................................................................................15-2<br />
Report Option 1..................................................................................................................................15-2<br />
Run and/or Print Report...............................................................................................................15-2<br />
Save Report to File ......................................................................................................................15-3<br />
Port Information and Statistics ....................................................................................................15-3<br />
Mailbox Information and Statistics .............................................................................................15-7<br />
System Information ...................................................................................................................15-11<br />
Report Option 2................................................................................................................................15-12<br />
Report Templates.......................................................................................................................15-12<br />
Create Mailbox Template ..........................................................................................................15-12<br />
Edit Mailbox Template..............................................................................................................15-13<br />
Delete Mailbox Template ..........................................................................................................15-13<br />
Create AMIS Template..............................................................................................................15-13<br />
Edit AMIS Template ................................................................................................................15-13<br />
Delete AMIS Template..............................................................................................................15-13<br />
Run and/or Print Report.............................................................................................................15-14<br />
Save Report to File ....................................................................................................................15-14<br />
Chapter 16 – Maintenance and Upgrades<br />
Prior to Installing/Upgrading .............................................................................................................16-1<br />
Backup................................................................................................................................................16-2<br />
Step 1: Stop Stratagy Administration .........................................................................................16-2<br />
Step 2: Stop Stratagy Server.......................................................................................................16-2<br />
Step 3: Stop GammaLink System Service (optional).................................................................16-2<br />
Step 4: Stop Dialogic Services ...................................................................................................16-2<br />
Step 5: Stop all other IVR Related Services...............................................................................16-2<br />
Step 6: Back up Data ..................................................................................................................16-3<br />
Restore................................................................................................................................................16-4<br />
Restore from a Backup Tape .......................................................................................................16-4<br />
Restore a Complete System after Reformatting/Replacing Hard Drive......................................16-4<br />
Stratagy ES Database <strong>Manual</strong> Backup/Restore Procedure ................................................................16-5<br />
Step 1: Back Up the Registry Key for Stratagy ES Data............................................................16-5<br />
Step 2: Back Up the <strong>iES32</strong> SoftSAM.........................................................................................16-5<br />
Step 3: Back Up the Stratagy ES Database ................................................................................16-6<br />
Step 4: Restore the Stratagy ES Registry Key............................................................................16-6<br />
Step 5: Restore the <strong>iES32</strong> SoftSAM...........................................................................................16-7<br />
Step 6: Restore the Stratagy ES Database ..................................................................................16-7<br />
Stratagy ES I&M 06/02 ix
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