Toshiba iES32 Installation Manual.pdf

Maintenance and Upgrades
Backup
Backup
This section gives you guidelines on how to back up data to a tape. For more detailed information,
see a Windows NT manual.
Before you back up data, you must stop Stratagy ES and supporting processes to ensure that files
are closed when creating a full “bootable” tape backup.
Step 1: Stop Stratagy Administration
➤ From the Stratagy Administration screen, click File, then Exit. The Stratagy Administration
program closes.
Step 2: Stop Stratagy Server
1. From the desktop, click the StartStratagy icon. The Stratagy Enterprise Server Control screen
displays.
2. Click Stop. The screen displays the message “Stop Pending.”
3. When the server is stopped, close the screen.
Step 3: Stop GammaLink System Service (optional)
If you have a GammaLink Fax board installed, you need to stop the GammaLink System service. If
the service is running, you cannot stop the Dialogic Services in Step 4: “Stop Dialogic Services”.
1. From Windows NT, click Start > Programs > GammaLink, then Start GammaLink System
Service. The GFStartUtility screen displays.“Running.”
2. From the GFStartUtility screen, click the Stop icon on the toolbar
...or Service > Stop. The GFStartUtility screen Status field changes to “Stopped.”
3. Close the screen.
Step 4: Stop Dialogic Services
1. From the Windows NT, click Start > Programs > Dialogic System Software > Dialogic
Configuration Manager - DCM. The DCM Main screen displays (see Figure 18-1 on page
18-4).
2. From the Main menu, click Service > Stop Service. A message pop-up box displays stating that
the Service has been successfully stopped and the Service Status at the bottom of the screen
changes to Stopped.
3. Click OK. The message box closes.
4. Click File, Exit. The DCM Main screen closes.
Step 5: Stop all other IVR Related Services
➤ Stop all related IVR services. This may include SQL server, Attachmate Host Interface, CT
Server, or other programs.
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