Toshiba iES32 Installation Manual.pdf

Troubleshooting
TTS E-mail Feature Does Not Work
Override Advanced Filter Producer List
1. From the Tracer screen, click Filter > Advanced. The Advanced Filter Screen displays (see
page 17-12).
2. From the Advanced Filter screen, select Display Trace Messages For All Producers at the top
of the screen.
3. Click OK. The Advanced Filter screen closes and trace data generated by all producers will
display on the Trace Data screen.
Select Specific Producers to Display
1. From the Tracer screen, click Filter > Advanced. The Advanced Filter Screen displays (see
page 17-12).
2. Double-click a Producer. The check mark is removed from the producer.
3. Click OK. The Advanced Filter screen closes and trace data for the producer you removed the
check mark from will no longer display on the Trace Data screen.
Edit Producer
1. From the Tracer screen, click Filter > Advanced. The Advanced Filter Screen displays (see
page 17-12).
2. Highlight the Producer and click Edit. The Trace Producer
screen displays (shown at right).
3. Make any changes you need. Click OK. The Advanced Filter
screen displays.
4. Click OK. The Advanced Filter screen closes and the changes
are saved.
Remove Producer
1. From the Tracer screen, click Filter > Advanced. The
Advanced Filter Screen displays (see page 17-12).
2. Highlight the Producer and click Remove. The Producer is removed from the list.
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Important!
No confirmation is requested. Make sure you want to delete the Producer before
clicking Remove.
3. Click OK. The Advanced Filter screen closes and the changes are saved.
TTS E-mail Feature Does Not Work
Check the following screens:
• On the Unified Messaging Tab screen (Mailbox Editor), verify the POP3 server and Email play
back fields are configured with the proper e-mail settings. See “Unified Messaging” on page
6-42 for details.
• On the Stratagy ES Message Configuration screen, verify that the e-mail password has been
entered in the Email password field. The feature will not work without this password. See Step
8 “Configure Stratagy ES Proprietary Outlook Form” on page 9-10 for details.
• Verify that the password entered in the Email password field matches the E-mail Server (e.g.,
Exchange) account password. The TTS feature will not work if they differ.
• From the Command prompt on the Stratagy ES
Troubleshooting
Stratagy ES I&M 06/02 17-13