Toshiba iES32 Installation Manual.pdf

Maintenance and Upgrades
Upgrade SAM
Upgrade SAM
This procedure can be run using one of two available methods:
• The preferred method is that the Toshiba Technical Support Personnel via modem using
pcANYWHERE (Stratagy ES standalone models) or HyperTerminal (iES32) updates the SAM.
Note To install pcANYWHERE follow the instructions provided with the software.
• If for any reason the update cannot be done remotely by Toshiba, you can perform the following
upgrade program.
Run Upgrade Program
Notes
• Key ID strings are unique for every SAM. If you have more than one SAM, you must run this
program separately for each SAM.
• Key ID strings change every time you run this program. Noting the key string for future use is
of no value.
1. From the desktop, select Start > Programs > Stratagy ES Administration > SAM Upgrade
Service. The SAM Upgrade Service screen displays.
2. To find the current Key ID string, click Get.
The SAM Upgrade Service screen displays
with an identification number displayed in
the SAM Key Info field (sample shown at
right).
3. Click Save. The Save As screen displays.
4. Using the Save As screen, save the Key ID
string to a file.
Note You can save the file to a disk and mail
it or you can save the file to your hard
drive and e-mail it to Toshiba Technical
Support.
5. When you receive the Update Key string
from Toshiba, click Get on the SAM
Upgrade screen.
Note If you have had to exit the program and are reopening it, a different key string displays in
the window than the last time. However, the Update Key provided will still update your
key correctly.
6. Click Update Key. A drop-down box displays.
7. Click From File. The Open Command File dialog box displays.
8. From the Open Command File dialog box, locate the update file and click OK. The SAM is
upgraded.
9. Restart the Stratagy ES Server.
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