Toshiba iES32 Installation Manual.pdf

Overview
Installers and System Administrators
Installers and System Administrators
Service Technicians install, upgrade, and maintain the Stratagy ES system. System Administrators’
functions vary by company.
Installer
This manual is designed for a certified technician who has successfully completed Stratagy ES
classes. Technicians who do not have a registered course completion will not receive Toshiba
Technical Support. To install, upgrade, or maintain the system, you must know:
• Stratagy ES features (refer to the Stratagy General Description)
• Stratagy ES operation, customization, and administration
• Stratagy ES installation procedures
• The telephone system to which you will connect Stratagy ES. (Refer to the appropriate
installation documentation.)
• Basic knowledge of Windows NT
• Computer terms, such as: I/O, serial port, parallel port, RS-232, and RAM.
• How to safely open a personal computer and install/remove cards.
• How to identify basic components of a personal computer: e.g., motherboard, I/O controller,
video card, I/O ports, modem.
• How to connect the monitor and keyboard, and how to power on the computer.
• Telephony terms, such as: station side, Central Office (CO), single line, hunt group, coverage
path, hookflash, call forward on ring-no-answer, call forward busy, Dual Tone Multi-frequency
(DTMF), and call forward-all calls.
• Call progress tone identification (ring, busy, All Trunks Busy (ATB), and error tones)
• The difference between an RJ11, RJ14, RJ48, and DB37 connector.
• How to use a test set or line monitor to analyze test calls.
If you are unfamiliar with any of the above, please take the time to learn the necessary information
before you attempt to install Stratagy ES.
System Administrator
Your company will assign all or some System Administrator functions to an employee who knows
your telephone system, organizational structure, and the needs of your customers and employees.
The Toshiba Dealer’s Technical Service Representative will perform the remaining functions.
System Administrator functions may include:
• Initial setup (assisting the Installer with defining your company’s configuration and
customization requirements)
• Customizing mailboxes
• Generating reports
• Performing system shutdown and restart
• Backing up the system
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