Toshiba iES32 Installation Manual.pdf

Stratagy ES4, ES80, ES96, ES96R Installation
Stratagy ES Pre-installation (Standalone Models)
Stratagy ES Pre-installation (Standalone Models)
We provide a Stratagy ES Pre-installation Checklist in the Appendix to assist you in tracking your
progress in meeting these requirements and to help you verify that you have completed the
necessary steps involved in installation.
Conduct a Pre-installation Company Survey
When conducting a pre-installation survey, you must obtain information about the company and its
telephone system. As appropriate, use the items suggested below and include any additional
questions. See “Pre-installation Company Survey” in the Appendix for a survey form.
Determine Port Sizing
The number of ports that are required for an installation is dependent on the application.
It is essential to understand the application fully before sizing port quantity.
Primary Answering Position
Will the Stratagy ES be responsible for answering all or a majority of the incoming calls? If so then:
• How many Central Office (CO) lines are directed by telephone system programming to the
Stratagy ES?
An acceptable ratio for an initial installation would be two CO lines to every one Stratagy ES
voice port.
• Is Stratagy ES going to be programmed with menu options and information mailboxes?
These applications require increased port time. The 2-to-1 ratio should be sufficient. However,
attempts should be made to streamline these applications and design them to efficient
conclusions: e.g., recording a message or hanging up.
• How many calls per hour are projected for Stratagy ES to answer?
If the calls per hour are extensive, either more ports will be required above the 2-to-1 ratio, or
an overflow position could be defined for the voice mail in the telephone system’s
programming for peak times.
Determine Stratagy ES’s Configuration and Integration
Determining Stratagy ES’s configuration and integration definitions involves the following (also
see Chapter 5 – Stratagy ES Configuration Menu).
• Define Stratagy ES configuration options: setting system-wide parameters for Stratagy ES
control, including system password, timeout values, computer configurations, and per port
options.
• Define the telephone system dial codes, telephone system tone patterns, and system integration
patterns.
Important! The phone system must be configured for the appropriate voice mail system settings
individually. See the specific Private Branch Exchange (PBX) or Key Telephone
System (KTS) Installation and Maintenance manual for these procedures.
• If you have a Toshiba telephone system, Stratagy ES automatically defines these parameters
once you select the appropriate system during installation (if not pre-installed).
• If you are defining how Stratagy ES and another manufacturer’s telephone systems
communicate together, you also need to reference the telephone manufacturer’s installation
documentation.
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