Toshiba iES32 Installation Manual.pdf

Interactive Voice Response (IVR)
IVR User Agents
5. Highlight the User Agent you just created. Click
Modify. The Modify IVR User Agent screen
displays (shown at right).
6. (Optional) Click Comment field and type in
comment.
7. (Option) Check “Application will answer call”
box on the screen.
Notes
• When selected, this option indicates that
this User Agent is assigned to answer an
incoming port in the Answer Methods
screen (see “Answer Methods” on page
5-9).
• This option also indicates that the associated IVR application must:
• Be programmed within its scripting to answer incoming calls.
• Successfully complete its load process before answering the port.
• By not selecting this option, the system answers the port and then starts the loading of the
IVR application.
8. In the Application field, select the Application from the drop-down menu. At present the only
application available is TCL.
9. In the Language field, select the Language from the drop-down menu. This option designates
the language used for prompting. At present the only language available is English.
10. Click on Parameter field and enter the Parameter. The parameter consists of a file name and the
file’s pathway. Example: source C:/test/sample.tcl.
Note The file name can be entered with forward slashes (/) or backward slashes (\).
11. Click OK. The data is saved. The Edit IVR User Agent screen remains.
12. Repeat Steps 5~10 for any other agents you created.
13. When finished, click Close.
Delete IVR User Agents
1. From the Stratagy ES Administration window, click User Agents > Edit User Agents > IVR.
The Edit IVR User Agent screen displays.
2. Highlight the User Agent you want to delete.
3. Click Delete. You are asked to confirm.
4. Click Yes. The User Agent is removed from the screen.
5. Click Close.
Edit/Modify IVR User Agents
1. From the Stratagy ES Administration window, click User Agents > Edit User Agents > IVR.
The Edit IVR User Agent screen displays.
2. Highlight the User Agent you want to modify.
3. Click Modify. The Modify IVR User Agent screen displays.
4. Change the necessary data. Click OK. The Modify IVR User Agent screen closes. The Edit
IVR User Agent screen is still displayed.
5. Click Close.
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