1a. IntroSUS 2003 - University of Maryland University College

Customer ServiceManagementStudents may seek an academic minor in customer servicemanagement.Minor in Customer Service ManagementThe customer service management minor complements the skillsthe student gains in his or her major discipline by providing astudy of how customer service managers make informed decisionsregarding organization, planning, operating procedures, management,and allocation of limited resources.ObjectivesThe student who graduates with a minor in customer servicemanagement will be able to•Apply key concepts in customer service planning andmanagement.•Analyze the relationship of customer service activities and proceduresto the overall organization.Requirements for the MinorA minor in customer service management requires the completionof 15 semester hours in customer service management coursework,drawn from various disciplines as appropriate; at least 9 semesterhours must be earned in courses numbered 300 or above. Specificcourse requirements are listed below. If a specific course requiredfor the minor is taken instead to satisfy requirements for the major,another course in the same discipline should be substituted to fulfillthe required minimum number of semester hours for the minor.Any course used to replace an upper-level course should also beclassified as upper level.For a listing of all the requirements for the bachelor’s degree, studentsshould refer to pp. 22–23.Customer Service Management Coursework (15 s.h.)Required Foundation Course (3 s.h.)Students must take the following foundation course:MRKT 395 Customer Service Management (3)Supplemental Minor Courses (12 s.h.)Students must take four of the following courses:ACCT 301 Accounting for Nonaccounting Managers (3)BMGT 230 Business Statistics (3)BMGT 309 Operations Research for Management Decisions (3)BMGT 317 Problem Solving (3)BMGT 364 Management and Organization Theory (3)BMGT 370 Introduction to Transportation Management (3)BMGT 372 Introduction to Logistics Management (3)BMGT 375 Procurement Management (3)BMGT 378 Legal Environment of Business (3)BMGT 383 Planning and Control of Services (3)BMGT 384 Managing for Quality (3)BMGT 487 Project Management I (3)HRMN 302 Organizational Communication (3)HRMN 406 Employee Training and Development (3)MRKT 396 Customer Consultation and Needs Analysis (3)EconomicsStudents may seek an academic minor in economics.Minor in EconomicsThe economics minor complements the skills the student gains inhis or her major discipline by providing a study of the forces thatdetermine production and distribution, price levels, and incomedistribution, as well as other economic factors that influence thequality of life.ObjectivesThe student who graduates with a minor in economics will beable to•Explain fundamental economic concepts and understand theprinciples and problems of modern economic life.•Examine the relation of economic concepts to a variety of currentsocial problems, including poverty, divorce, social stratification,and unemployment.•Analyze economic and social issues and their relationship topersonal, public, and business decisions.Requirements for the MinorA minor in economics requires the completion of 18 semesterhours in economics, at least 9 of which must be earned in coursesnumbered 300 or above. Specific course requirements are listedon the next page. If a specific course required for the minor istaken instead to satisfy requirements for the major, another coursein the same discipline should be substituted to fulfill the requiredminimum number of semester hours for the minor. Any courseused to replace an upper-level course should also be classified asupper level.54