1a. IntroSUS 2003 - University of Maryland University College

Customer ServiceManagementThe Customer Service Management certificate program preparesstudents for supervisory and midlevel management positions in customerservice and customer relations. It provides both e-commerceand team-management skills. The program allows customer service/customer relations employees working in public- and private-sectororganizations to upgrade their knowledge and skills in relation tokey organizational, management, and customer issues. To earn thecertificate, students must complete seven courses (six required andone elective), for a total of at least 19 semester hours.Program CoursesRequired CoursesStudents must take the following courses:BMGT 484 Managing Teams in Organizations (3)BMGT 487 Project Management I (3)BMGT 488 Project Management II (3)COMM 495 Seminar in Workplace Communication (3)MRKT 395 Customer Service Management (3)MRKT 396 Customer Consultation and Needs Analysis (3)Supporting ElectiveStudents must take one of the following courses:BMGT 317 Problem Solving (3)HRMN 363 Negotiation Strategies (3)HRMN 365 Conflict Management in Organizations (3)MRKT 310 Marketing Principles and Organization (3)MRKT 318 Exploring Internet Marketing (1)MRKT 457 Web Marketing (3)PSYC 308A Creative Problem Solving (1)Database Designand ImplementationThe certificate program in Database Design and Implementation isappropriate for technical professionals who want to work as advancedusers or database designers or administrators. Students are taughtStructured Query Language (SQL) and learn about issues in databasedesign and implementation. To earn the certificate, students mustcomplete six courses (five required and one elective), for a total of18 semester hours.Program CoursesRequired CoursesStudents must take the following courses:CMIS 160 Discrete Mathematics for Computing (3)CMIS 320 Relational Databases (3)CMIS 420 Advanced Relational Databases (3)IFSM 446 Java-Based Information Systems Applications (3)IFSM 498D Data Mining: Introduction and Application (3)Supporting ElectiveStudents must take one of the following courses:CMIS 375 Programming in Perl (3)CMST 385 Internet: A Practical Guide (3)Database ManagementThe Database Management certificate program offers an introductionto the design and management of database systems in abusiness environment. In-depth practice in the use of StructuredQuery Language (SQL) is provided in the context of businessrelatedcase studies. The program covers advanced database concepts,including database administration, database technology,and selection and acquisition of database management systems.Elective courses include database mining and the systems analysisrequired to begin developing the IT infrastructure in a businessenvironment. The certificate is awarded to students who successfullycomplete six courses (one introductory, three required, andtwo elective), for a total of 18 semester hours.Program CoursesIntroductory CourseStudents must take one of the following courses. (Previous workplace experiencewith C, C++, Visual Basic, Ada, COBOL, or another high-level languagemay be substituted.)CMIS 102 Introduction to Problem Solvingand Algorithm Design (3)CMST 305 Introduction to Visual Basic Programming (3)CMST 306 Introduction to Visual Basic .NETProgramming (3)IFSM 307 COBOL Programming (3)Required CoursesStudents must take the following courses:IFSM 410 Database Concepts (3)IFSM 411 SQL (3)IFSM 420 Advanced Database Concepts (3)93