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Symantec™ Security Gateways Reference Guide - Sawmill

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Licensing and registrationContacting Technical SupportThis product requires a license file. The fastest and easiest way to register your service is to access theSymantec licensing and registration site at https://licensing.symantec.com.Customers with a current maintenance agreement may contact the Technical Support group by phoneor online at www.symantec.com/techsupp.Customers with Platinum support agreements may contact Platinum Technical Support by thePlatinum Web site at https://www-secure.symantec.com/platinum. When contacting the TechnicalSupport group, please have the following:■■■■■■■■■■■Product release levelHardware informationAvailable memory, disk space, NIC informationOperating systemVersion and patch levelNetwork topologyRouter, gateway, and IP address informationProblem descriptionError messages/log filesTroubleshooting performed prior to contacting SymantecRecent software configuration changes and/or network changesCustomer ServiceTo contact Enterprise Customer Service online, go to www.symantec.com/techsupp, select theappropriate Global Site for your country, then select the enterprise Continue link. Customer Service isavailable to assist with the following types of issues:■■■■■■■■■Questions regarding product licensing or serializationProduct registration updates such as address or name changesGeneral product information (features, language availability, local dealers)Latest information on product updates and upgradesInformation on upgrade insurance and maintenance contractsInformation on Symantec Value License ProgramAdvice on Symantec’s technical support optionsNontechnical presales questionsMissing or defective CD-ROMs or manuals

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