17.07.2015 Views

GDF Annual Report - Gauteng Provincial Treasury

GDF Annual Report - Gauteng Provincial Treasury

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SECTION 3: REPORT ON THE PERFORMANCE OF PROGRAMMESOutput/ key PerformanceBaselinedeliverables Indicators5. 11 Management Information ServicesJob Evaluation% SLAachievementon JE100%% of policies100% withinDeveloped policies developed withinSLASLA5. 12 Labour RelationsTrained clientdepartments on LRLR AdviceInvestigation OfficerreportsPresiding officersreports% trainingcompletedon receivedrequestsAverage SLAcomplianceAverage % SLAcomplianceAverage % SLAcompliance100% of allrequests100% of allrequest<strong>Annual</strong> Target100% SLA achievementon JEActual Performance againstOutput target100% SLA achievement on JE.Thefollowing request were receivedfrom GPG departments:GDARD = 5SRAC = 4.GDRT = 1.<strong>GDF</strong> = 2.OoP = 5.DED = 1.GLG & H = 5.GDE = 1GCRA = 2.DID = 2.100% within SLA No requests have been received.100% of all requests No requests received100% of all request 100% compliance60% 100% 53% average60% 100% 2% averageReasons for deviationAvailability of witnesses and lack of support by clientdepartments.High Presiding Officer Vacancy rate severely impact oncase load of remaining PO’s and their ability to dealwith reports within the legislated time frames.Internal challenges with regard to quality assuranceprocesses.9898<strong>Annual</strong> <strong>Report</strong> 2010 / 2011

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