GDF Annual Report - Gauteng Provincial Treasury

SECTION 6: OVERSIGHT REPORTTABLE 1.2 - Consultation Arrangements for CustomersType of ArrangementActual CustomerPotentialCustomerActual AchievementsCustomer Satisfaction Survey GPG Departments N/A 1 Customer Satisfaction conducted.Service Level Agreements GPG Departments N/A 11 Service Level Agreements reviewed and signed to reinforce commitment toachieve service standards.Customer Interaction Reports GPG Departments N/A 12 Monthly customer interactions reports prepared and produced.Vendor Awareness Vendors N/A Internal vendor awareness sessions held were 2326 and 1142 for external vendorawareness sessions. In addition 13 successful Road shows were held during theyear with a total of 12,900 individuals attending.TABLE 1.3 - Service Delivery Access StrategyType of InformationActual AchievementProvision of access to services provided by the department Central contact information created:• Contact email address created website• Website www.finance.gpg.gov.za• 086 GAUTENG (428 8364)220220Annual Report 2010 / 2011