17.07.2015 Views

GDF Annual Report - Gauteng Provincial Treasury

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SECTION 3: REPORT ON THE PERFORMANCE OF PROGRAMMES8. Programme: TechnologySupport ServicesPurposeTechnology Support Services (TSS) is the Informationand Communications Technology (ICT) shared servicesprovider for GPG, responsible for all transversal or crossdepartmental ICT infrastructure. This infrastructureincludes applications, networks, hardware, softwareand any other ICT related assets. TSS is furtherresponsible to manage these assets on a daily basis toensure an adequate ICT enabled working environmentfor all departments.The programme comprises 9 sub-programmes• Information Communication Technology ProjectOffice (ICTPO)• Enterprise Resource Programme (ERP)• Service Management• Information Security• Planning and Architecture• Application Management• Operations Management• E-Gov• Change Management8.1 Sub-programme: InformationCommunication TechnologyProject Office (ICTPO)Strategic Objective:To effectively manage a portfolio of ICT programmesand projects improving the delivery of operational andstrategic initiatives.Measurable Objectives• To ensure ICT project budgets are managed withinthe tolerance indicators• To ensure ICT project timelines and managedwithin the tolerance indicatorsPerformance against Output targetsOutputs/ KeydeliverablesPerformance Indicators<strong>Annual</strong>TargetActual performanceagainst <strong>Annual</strong> TargetReasons for deviationManage ICT projectbudgets% of projects managed withinthe defined budget tolerance.90% 100%Manage ICT projecttimelines% of projects managed withinthe defined time tolerancelevel.90% 60%Time delays within projects were as a result of the following factors.The prerequisites for a number of projects to start are now beingdone by the project team causing tasks to be extended. Many ofthe tasks within projects that were earmarked to be completedby automotive processes now require manual interventions. Themanual interventions required additional time to complete which putspressure on deadlines.<strong>Gauteng</strong> Department of Finance111

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