GDF Annual Report - Gauteng Provincial Treasury

SECTION 3: REPORT ON THE PERFORMANCE OF PROGRAMMESKEY ACHIEVEMENTS• All Service Level Agreements were signed;• Call Centre capacity was developed successfully;• Call Centre was relocated successfully to GDF main offices at 75 Fox Street,JohannesburgOUTLOOK FOR THE YEAR AHEAD(2011/2012)• Gauteng Premier Hotline Project launch• Improve customer satisfaction by 5%Strategic objectives• To provide proactive strategic and operational institutional support tostakeholders, thus enabling them to deliver quality services.• To ensure effective and efficient management of the GDF and its programmesMeasurable Objectives• To optimise communication with GDF clients and other stakeholders; whileensuring access to information by client departments and citizens in general.• To ensure a constant flow of accurate and timely information between themanagement and staff.1.10. Sub-programme 8: Communication ServicesPurpose• To bring clarity to what the GDF stands for among its many stakeholders andto enhance the reputation of department by communicating in a strategic andconsistent way.3232Annual Report 2010 / 2011