GDF Annual Report - Gauteng Provincial Treasury

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SECTION 3: REPORT ON THE PERFORMANCE OF PROGRAMMES8.3 Sub-programme: Service ManagementStrategic Objectives:• To provide proactive strategic and operational institutional support to stakeholders, thus enabling them to deliver quality services.• To coordinate the activities of the TSS business unit to achieve continuous service improvement through the monitoring, measuring and reporting on ICT Service Levelsincluding the management of external IT Vendors that form part of the Service Delivery chain.Measurable objectives: Reports communicated to ClientsPerformance against Output targetsOutputs/ key deliverables Performance Indicators Annual Target Actual Perfor-mance Against Annual TargetReports communicated to ClientsNumber of Reports communicated toClients.11 departments12 client11 departments12 client114114Annual Report 2010 / 2011
SECTION 3: REPORT ON THE PERFORMANCE OF PROGRAMMES8.4 Sub-programme: Information SecurityStrategic Objectives:To ensure effective and efficient management of the GDF and its programmesMeasurable objectives:• Reduction of number of ICT number of incidents.• ICT User-Awareness and Training.• Develop and implement a DRP site.• Number of ICT policies developed and reviewed.• Number of ICT risk assessments conducted.• Number of threats resolved.Performance against Output targetsOutputs/ key deliverables Performance Indicators Annual TargetReduction of the number of ICTsecurity incidents.Reduction of the number ofIncidents.400 323Actual Performance againstOutput targetReasons for DeviationICT User-Awareness and Training Number of ICT- Users trained. 1500 1586Develop and implement a DRP site.DRP site identificationDevelopment of DRPStrategy for GDFNot achievedDevelopment of strategydelayed by reconfigurationprocess.Number of ICT policies developed andreviewedPolicy endorsement by CIOCouncil.911 ICT policies reviewed anddevelopedNumber of ICT riskassessment conducted.Number of risk assessmentsconducted.4 4 risk assessments conductedRollout of Security OperationCentre (SOC).33% 33%Gauteng Department of Finance115
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Annual Report2010/11Building a resu
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FOREWORD BY THE MECAs an activist,
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EXECUTIVE SUMMARYThe 2010/2011 fisc
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SECTION 1:DEPARTMENTAL OVERVIEW
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SECTION 1:DEPARTMENTAL OVERVIEWPubl
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SECTION 2: REPORT ON ORGANISATIONAL
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SECTION 5:OUTLOOK FOR THE COMINGFIN
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SECTION 6:OVERSIGHT REPORT
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SECTION 6: OVERSIGHT REPORTTABLE 1.
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GDF Annual Report - Gauteng Provincial Treasury

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