GDF Annual Report - Gauteng Provincial Treasury

SECTION 3: REPORT ON THE PERFORMANCE OF PROGRAMMES8.6 Sub-programme: Application ManagementStrategic Objectives:To ensure cost efficiencies and consolidating resources for economies of scaleMeasurable objectives:• System Availability• Number of Calls logged by Service DeskPerformance against Output targetsOutputs/ key deliverables Performance Indicators Annual targetSystem AvailabilityCalls logged by the service deskNumber of hours the application isavailable.Percentage of application incident supportresolved within SLA.22 hours perday (92%)Actual Performance againstOutput target19 hrs95% 59%Reasons for DeviationHardware failure.Data centre Instability.Calls not properly managed due tochange in Management.8.7 Sub-programme: Operations ManagementStrategic Objectives:To provide an available ICT infrastructure that meets GPG business needs.To be a centre of excellence in the public sector in strategic and innovative information solutionsMeasurable objectives:• Providing WAN connectivity to 245 sites• Provide access and infrastructure to transversal systems hosted by SITA• Provide messaging services to all GPG departments• Provide internet access to all GPG departmentsGauteng Department of Finance117