GDF Annual Report - Gauteng Provincial Treasury

SECTION 3: REPORT ON THE PERFORMANCE OF PROGRAMMESOUTLOOK FOR THE YEAR AHEADDuring the 2011/2012 financial year, the CorporateServices business unit will focus its attention on anumber of key initiatives. These include:• The Human Recourses will focus on Developingand completing the Human Resource Plan.• Compliance with the provincial employment equitytargets;• The maintenance of vacancy levels below 10%;• Ensure that the GDF staff turnover rate does notexceed 10% annually.• The creation of awareness regarding theEmployee Wellness Programme as a benefit andthe encouragement of the utilisation of servicesavailable to employees; and• The capacitating of women, youth and peoplewith disabled through a capacity developmentprogramme. Partnerships will be formed withinstitutions of higher learning and The GCRA.• The provision of best infrastructure maintenancesystems.• The implementation, monitoring and managementof occupational health and safety compliance• X-ray machines to be installed in all security pointto enhance security• The entire security system at GDF is under reviewto be upgraded.1.9. Sub-programme 7: CustomerManagement ServicesPurpose• Ensures closer collaboration between GDFand its customers by providing Contact CentreManagement, Self Service Management,Document Management Centre, Service LevelManagement and Customer RelationshipManagementStrategic Objectives• To provide proactive strategic and operationalinstitutional support to stakeholders, thusenabling them to deliver quality services.• To ensure cost efficiencies and consolidatingresources for economies of scale.• To ensure sound corporate governance inthe province and to provide robust resourcemanagement services.• To be a centre of excellence in the public sector instrategic and innovative information solutions.Measurable objectives:• To deliver pro-active, strategic and innovativesolutions in Customer Management byimplementing a robust Service ManagementFramework• To optimise processes and technology in DocumentManagement• To provide leading practices in the management oftransactional and corporate records in accordanceto the legislative requirements.• To provide an innovative platform that providesinformation to the public i.e. clients and citizens.Gauteng Department of Finance29