HP Operations Manager for UNIX Administrator’s Reference

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About Notification Services and Trouble Ticket Systems In this Chapter In this Chapter This chapter explains what you need to consider when configuring a link between HPOM and an external notification service or an external trouble ticket system. It explains how to write scripts and programs to automatically call an external notification service or an external trouble ticket system when a message is received on the management server. It also describes the high-level steps used to integrate an external notification service or trouble ticket system into HPOM. Finally, this chapter describes the parameters provided by HPOM to call a notification service, and to forward a message to a trouble ticket system. 240 Chapter 7
About Notification Services and Trouble Ticket Systems What Is a Notification Service or Trouble Ticket System? What Is a Notification Service or Trouble Ticket System? You can configure HPOM to automatically call an external notification service or an external trouble ticket system when a message is received on the management server. You can set up programs and scripts to notify users by modem, telephone, or email. You can also send event-specific details to a trouble ticket system you have predefined. Notification Services A notification service can be any form of communication that is used to inform an operator of a very important event. For example, you could use a pager, send a Short Messaging Service (SMS), or an email. HPOM allows you to set up different notification mechanisms for each of your operators. In addition, you can schedule your external notification services according to a timetable. Trouble Ticket Systems Trouble ticket systems are used to document, track, and resolve reported problems A number of trouble ticket solutions offer integrations with HPOM. See www.openview.hp.com for a complete list. HP Service Desk HP Service Desk is HP solution to successfully manage all aspects of your business processes. Service Desk has been tightly integrated with HPOM. You can configure HPOM to send all events or specific events to Service Desk. The event information is mapped to a Service Desk incident. The first time an event is sent an incident is created in Service Desk. Service Desk is then the owner of that event. The import mapping in Service Desk defines which event attributes will be imported into the Incident fields. See www.openview.hp.com for more information about this integration. Chapter 7 241
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HP Operations Manager for UNIX Admi
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Microsoft® is a U.S. registered tr
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Contents 1. Installing HPOM Agents
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Contents About Variables in All Mes
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Contents Intercepting Application M
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Contents Enabling Global Property F
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Contents About Automatic Backups .
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Printing History The printing date
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Preface This guide explains HP Oper
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Who Should Read this Guide This gui
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Table 1 Conventions The following t
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HPOM Documentation Map HP Operation
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Table 2 HPOM Manuals (Continued) Ma
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Table 4 HPOM Online Information The
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About HPOM Online Help This preface
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1 Installing HPOM Agents on the Man
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Installing HPOM Agents on the Manag
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2 Configuring HPOM Chapter 2 57
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Configuring HPOM About Preconfigure
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Configuring HPOM About Database Rep
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Configuring HPOM Configuring Flexib
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Configuring HPOM About Variables Th
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Configuring HPOM About Variables wi
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Configuring HPOM About Variables R
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Configuring HPOM About Variables R
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Configuring HPOM About Variables
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Configuring HPOM About Variables $O
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Configuring HPOM About Variables
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3 Installing and Updating the HPOM
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Installing and Updating the HPOM Co
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4 HP Performance Agent Chapter 4 18
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HP Performance Agent About Other Pl
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9 About the HPOM Java-Based Operato
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About the HPOM Java-Based Operator
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10 About HPOM Processes Chapter 10
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About HPOM Processes About Communic
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About HPOM Processes About Manageme
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About HPOM Processes About Managed
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About HPOM Processes About Process
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11 About HPOM Security Chapter 11 3
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About HPOM Security Types of Securi
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About HPOM Security About System Se
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About HPOM Security About Network S
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About HPOM Security About Network S
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About HPOM Security About Security
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About HPOM Security Creating the HP
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12 Maintaining HPOM Chapter 12 383
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Maintaining HPOM Downloading Config
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Maintaining HPOM Backing up Data on
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Maintaining HPOM Maintaining a Data
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Maintaining HPOM Configuring a Data
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Maintaining HPOM Maintaining HPOM D
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Maintaining HPOM Maintaining the Ma
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Maintaining HPOM Maintaining the Ma
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Maintaining HPOM Maintaining Licens
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Maintaining HPOM Changing Hostnames
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13 Administration of the HP Operati
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Administration of the HP Operations
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A About HPOM Managed Node APIs and
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About HPOM Managed Node APIs and Li
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B About HPOM Tables and Tablespaces
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About HPOM Tables and Tablespaces i
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C About HPOM Man Pages Appendix C 4
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About HPOM Man Pages Accessing and
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About HPOM Man Pages Man Pages in H
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About HPOM Man Pages Man Pages in H
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About HPOM Man Pages Man Pages for
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About HPOM Man Pages Man Pages for
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Index Symbols variable, 146 varia
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database, 389 temporary, 389 overvi
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ecovering, 396-397 removing queue f
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features Java and Motif GUIs, 296 f
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Application Desktop, 222-223 broadc
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HPOM for UNIX and HPOM for Windows,
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MPE/iX, 369 Novell NetWare, 370 UNI
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N variable, 148 variable, 144 Net
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opcmsga process, 342 opcmsgi proces
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edo logs, creating another set, 401
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solaris node group, 59 Spanish HPOM
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U UNIX distribution tips, 175 enabl
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HP Operations Manager for UNIX Administrator’s Reference

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