HP Operations Manager for UNIX Administrator’s Reference

About Notification Services and Trouble Ticket Systems
Configuring Notification Services and Trouble Ticket Systems
TIP
Instead of modifying each condition separately, you could also set up
a global flexible management template for service hours and
scheduled outages to define which messages are forwarded to the
notification service. See “Forwarding Messages to a Trouble Ticket or
Notification Interface” on page 111 for more information.
Configuring Trouble Ticket Systems
To configure a trouble ticket system, follow these high-level steps:
1. Set up the trouble ticket system.
Do the following:
a. Write a script or program that calls the trouble ticket system.
For details, see “Guidelines for Writing Scripts and Programs” on
page 242.
b. Set up a trouble ticket call by using the opctt command. For
example:
/opt/OV/bin/OpC/opctt -enable /opt/OV/bin/OpC\
/extern_intf/ttns_mail.sh
See the corresponding man page for more information.
2. Forward messages to a trouble ticket system.
Configure messages to be forwarded to the trouble ticket system.
Define which messages are forwarded to the trouble ticket system by
setting a switch in the corresponding condition in the policy.
TIP
Instead of modifying each condition separately, you could also set up
a global flexible management template for service hours and
scheduled outages to define which messages are forwarded to the
trouble ticket system. See “Forwarding Messages to a Trouble Ticket
or Notification Interface” on page 111 for more information.
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