Preface for the Third Edition - Read

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638 List of Tables TABLE C-54. Summary of correlations with general support of business goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577 TABLE C-55. Summary of hypo<strong>the</strong>ses tested . . . . . . . . . . . . . . . . . . . . . . . . 581 TABLE D-1. Characterizing scenario 1: KM starter . . . . . . . . . . . . . . . . . . 600 TABLE D-2. Characterizing scenario 2: centralized “market and hierarchy” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604 TABLE D-3. Characterizing scenario 3: decentralized “network and community” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608 TABLE D-4. Characterizing scenario 4: personal “idea and individual” . . 614 TABLE D-5. Magazines and e-zines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710 TABLE D-6. Web portals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710
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Knowledge Management Systems
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Professor Dr. Ronald Maier Leopold-
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VI Preface for the Third Edition to
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VIII Preface for the First Edition
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X Contents 4.3.1 Overview and relat
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XII Contents 8.3.2 The DeLone/McLea
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XIV Contents 16 Summary and Critica
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2 A. Introduction ized as knowledge
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4 A. Introduction of international
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6 A. Introduction organization, vis
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8 A. Introduction Examples show the
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10 A. Introduction Economics: How c
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12 A. Introduction Information Syst
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14 A. Introduction assets and type
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16 A. Introduction cal study are pr
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PART B Concepts and Theories Part B
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4 Foundation 4. Foundation 21 Recen
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4. Foundation 23 Within these disci
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4. Foundation 25 ceived limitations
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4. Foundation 27 in general and—i
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4. Foundation 29 barriers, for gene
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4. Foundation 31 Due to the importa
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4. Foundation 33 same area (Shimmin
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TABLE B-1. Summary of research fiel
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4. Foundation 37 pretation of knowl
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4. Foundation 39 nizational learnin
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4. Foundation 41 Step 1: data base
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4. Foundation 43 then made physical
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4. Foundation 45 Hypothesis 3: Know
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4. Foundation 47 ICT: requires a s
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4. Foundation 49 which is to develo
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4. Foundation 51 Coordination in tr
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4. Foundation 53 the integration of
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4. Foundation 55 Example: Knowledge
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4. Foundation 57 Objects. Depending
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4. Foundation 59 Konno 1998, 40, 53
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4. Foundation 61 observation, opini
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4. Foundation 63 one of the philoso
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4. Foundation 65 knowledge is the b
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4. Foundation 67 informal support:
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TABLE B-3. Classifications of knowl
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4. Foundation 71 through joint obse
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4. Foundation 73 tion’s Intranet)
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4. Foundation 75 tive) and whether
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4. Foundation 77 dimension of knowl
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4. Foundation 79 tion’s Intranet
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4. Foundation 81 organizational pro
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4. Foundation 83 Some of these term
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4. Foundation 85 agement systems wi
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4. Foundation 87 The main differenc
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4. Foundation 89 people-finder syst
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4. Foundation 91 tive, these are se
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5 Strategy 5. Strategy 93 Consideri
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5. Strategy 95 sively pays attentio
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5. Strategy 97 a superior use of th
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organization-specific resources int
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5. Strategy 101 tion with other org
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5. Strategy 103 However, both the r
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5. Strategy 105 but knowledge diffe
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5. Strategy 107 nent process of int
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5. Strategy 109 1990, Leonard-Barto
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5. Strategy 111 Scenario 1. If an o
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5. Strategy 113 the field of active
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5. Strategy 115 manage knowledge a
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5. Strategy 117 retirement or other
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5. Strategy 119 the process of goa
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5. Strategy 121 Research and develo
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5. Strategy 123 Technological—org
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5. Strategy 125 Organizational scop
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5. Strategy 127 Customer-focused kn
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5. Strategy 129 5.2.3 Generic knowl
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5. Strategy 131 A comparison of the
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5. Strategy 133 Clear economic bene
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TABLE B-6. Importance of success fa
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5. Strategy 137 This section define
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5. Strategy 139 This definition str
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5. Strategy 141 Assessment. Identif
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5. Strategy 143 i.e. acquisition, a
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5. Strategy 145 ners’ knowledge b
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5. Strategy 147 ing. Next to the us
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5. Strategy 149 Knowledge diffusion
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5. Strategy 151 such as goals, task
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6 Organization 6. Organization 153
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6. Organization 155 to show that, a
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6. Organization 157 These three con
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6. Organization 159 requiring the d
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6. Organization 161 KTD - Knowledge
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6. Organization 163 sponsor and kno
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6. Organization 165 Staples 2003, 3
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6. Organization 167 al. 1998, 363)
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6. Organization 169 can cross-post
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6. Organization 171 1998, 21). As o
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6. Organization 173 perspective wit
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6. Organization 175 to improve the
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6. Organization 177 theme-oriented
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6. Organization 179 in order to ove
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6. Organization 181 strategic comm
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6. Organization 183 where people re
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TABLE B-9. Dimensions of communitie
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6. Organization 187 However, wherea
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6. Organization 189 Efficient instr
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6. Organization 191 and decision ma
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6. Organization 193 Trustful organi
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6. Organization 195 To sum up, it w
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TABLE B-11. Proposed instruments an
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6. Organization 199 knowledge in a
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6. Organization 201 sary for acrony
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6. Organization 203 learned instrum
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6. Organization 205 24 hours. Respo
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6. Organization 207 the ones used t
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6. Organization 209 The first categ
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6. Organization 211 Knowledge appli
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6. Organization 213 cess is a poten
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6. Organization 215 The knowledge p
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6. Organization 217 bined assignmen
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6. Organization 219 The continuous
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6. Organization 221 ment, human res
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6. Organization 223 Cultural change
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6. Organization 225 2. Family cultu
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6. Organization 227 The compromise
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6. Organization 229 ficient social
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6. Organization 231 needed (see Hil
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6. Organization 233 training of emp
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6. Organization 235 they will be wo
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6. Organization 237 During the pilo
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6. Organization 239 provide occasio
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6. Organization 241 ment business p
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6. Organization 243 ization, extern
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6. Organization 245 edge browser. T
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6. Organization 247 els a portion o
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production planner plan work order
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6. Organization 251 to-many relatio
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6. Organization 253 Business proces
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6. Organization 255 defined sequenc
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6. Organization 257 gest to documen
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6. Organization 259 machine-readabl
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6. Organization 261 ontology is bro
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6. Organization 263 implicit by ob
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6. Organization 265 holds basic kno
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6. Organization 267 Students have a
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6. Organization 269 1. Potential fo
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6. Organization 271 subject matter
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7 Systems 7. Systems 273 KMS were d
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7. Systems 275 cess of imaging whic
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7. Systems 277 use with business in
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7. Systems 279 have found their way
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7. Systems 281 and classify documen
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7. Systems 283 classification acco
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7. Systems 285 organize individual
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7. Systems 287 a contribution to a
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7. Systems 289 communities. The cho
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7. Systems 291 Knowledge thus can b
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7. Systems 293 knowledge. These inf
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7. Systems 295 Figure B-50 reviews
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7. Systems 297 Also, organizations
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7. Systems 299 The structure and or
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7. Systems 301 functions and layers
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7. Systems 303 see also (Alonso 200
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7. Systems 305 (Puschmann/Alt 2005)
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7. Systems 307 functions. Events sp
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7. Systems 309 vices to actual, “
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7. Systems 311 which comprise a pro
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7. Systems 313 integrative knowled
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Real-time News Feeds Corporate Docu
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7. Systems 317 architectures manife
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7. Systems 319 to the services orga
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7. Systems 321 needed to manage met
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7. Systems 323 ments or persons. Th
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7. Systems 325 (citation score), or
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2. Knowledge organization: 7. Syste
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7. Systems 329 newsgroups 530 which
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7. Systems 331 used simultaneously
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7. Systems 333 7.4.7 Personalizatio
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7. Systems 335 services in the KMS
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discovery full text search, reports
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7. Systems 339 can only be accessed
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7. Systems 341 on co-authoring and
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7. Systems 343 solid gray lines. Th
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7. Systems 345 ture, taxonomy and r
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7. Systems 347 edge that a subject
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7. Systems 349 7.5.3 Example: Infot
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7. Systems 351 location: any geogr
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7. Systems 353 Multi-dimensional vi
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7. Systems 355 information attached
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7. Systems 357 in documents that ty
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7. Systems 359 within organizationa
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7. Systems 361 project staffing or
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classifications on the basis of def
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Zack (1999a, 50), distinguishes sys
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In the Competence Center Business K
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7. Systems 369 ICT platforms. Corpo
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7. Systems 371 e.g., organizational
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7. Systems 373 asset management as
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7. Systems 375 have to be semantica
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7. Systems 377 against. The XML Sch
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7. Systems 379 assertion starting f
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7. Systems 381 MPEG-7 is a standard
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7. Systems 383 structured sequence
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7. Systems 385 ferred due to their
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7. Systems 387 ontology management
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7. Systems 389 riences with this ph
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7. Systems 391 can be stored using
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7. Systems 393 Knowledge interactio
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8 Economics 8. Economics 395 The de
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8. Economics 397 to measure intelle
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8. Economics 399 Software. In this
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8. Economics 401 the Balanced Scor
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8. Economics 403 measurement is sel
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8. Economics 405 The technical leve
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8. Economics 407 of the six categor
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8. Economics 409 contrary to the re
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8. Economics 411 Moreover, communic
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8. Economics 413 8.4.1 System quali
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8. Economics 415 project, an import
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8. Economics 417 In the case of int
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8. Economics 419 (type of) contents
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8. Economics 421 In the case of int
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8. Economics 423 knowledge can be a
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8. Economics 425 cially in communit
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8. Economics 427 companies have alr
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8. Economics 429 Rate of participat
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8. Economics 431 Centralization and
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8. Economics 433 Telephone and dire
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9. Summary and Critical Reflection
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PART C State of Practice Part C is
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10 Related Empirical Studies 10.1 S
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10. Related Empirical Studies 441 p
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10. Related Empirical Studies 443 1
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10. Related Empirical Studies 445 1
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10.2 Case studies 10. Related Empir
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10. Related Empirical Studies 449 S
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11. Research Design 451 The researc
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11.2 Methods, procedure and sample
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11. Research Design 455 Follow-up c
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11. Research Design 457 Hypothesis
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11. Research Design 463 In some cas
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11. Research Design 465 phase, wher
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11. Research Design 467 prove “co
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12. Strategy and Environment 469 ee
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12. Strategy and Environment 471 12
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12. Strategy and Environment 473 th
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12. Strategy and Environment 475 12
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12. Strategy and Environment 477 Th
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12. Strategy and Environment 479 th
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12. Strategy and Environment 481 So
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13. Organization 483 management (e.
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13. Organization 485 the number of
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13. Organization 487 employees. Tab
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13. Organization 489 pares the aver
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13. Organization 491 they used (21
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13. Organization 493 26.9%). Six or
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13. Organization 495 Thus, the rela
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13. Organization 497 The FH Cologne
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13. Organization 499 ing organizati
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13. Organization 501 knowledge repo
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13. Organization 503 The data point
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13. Organization 505 Again, the dat
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13. Organization 507 Also, organiza
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13. Organization 509 whether his or
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13. Organization 511 To sum up, the
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13. Organization 513 however, state
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13. Organization 515 ascending stan
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13. Organization 517 one or multipl
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13. Organization 519 KMS. Thus, the
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13. Organization 521 cated the same
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13. Organization 523 the workspace
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14. Systems 525 14.1.1 Groupware pl
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14. Systems 527 Additionally, funct
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14. Systems 529 Also, the number of
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14. Systems 531 of the organization
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14. Systems 533 cial, formal docume
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14. Systems 535 zations that report
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14. Systems 537 cation in their KMS
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14. Systems 539 The sixth and last
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14. Systems 541 base system. Howeve
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14. Systems 543 ments and in about
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14. Systems 545 the knowledge struc
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14. Systems 547 edge areas, reporte
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14. Systems 549 number of participa
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14. Systems 551 tion subscriptions,
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14. Systems 553 Most organizations
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14. Systems 555 Of the tools suppor
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14. Systems 557 (function presentat
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14. Systems 559 advanced tele-learn
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14. Systems 561 relationships were
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14. Systems 563 Even in the case of
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15. Economics 565 out these figures
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15. Economics 567 Table C-52 compar
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15. Economics 569 able general supp
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15. Economics 571 est returns with
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15. Economics 573 (67.7%) were the
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15. Economics 575 knowledge about
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15. Economics 577 TABLE C-54. Summa
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15. Economics 579 The relationship
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16 Summary and Critical Reflection
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PART D Conclusion and Outlook Throu
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17. Scenarios 593 strategy: knowle
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17. Scenarios 595 mission process a
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17. Scenarios 597 On the strategic
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17. Scenarios 599 primarily the des
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17. Scenarios 601 These knowledge p
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17. Scenarios 603 The primary effec
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17. Scenarios 605 TABLE D-2. Charac
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Strategic level Design level Operat
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17. Scenarios 609 TABLE D-3. Charac
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Strategic level Design level Operat
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Page 1254: TABLE D-4. Characterizing scenario
Page 1258: Strategic level Design level Operat
Page 1262: 17. Scenarios 619 alized in Figure
Page 1266: 18 Outlook 18. Outlook 621 Knowledg
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Page 1278: 18. Outlook 627 ment, logistics and
Page 1282: 18. Outlook 629 gleMaps that have s
Page 1286: List of Figures FIGURE A-1. General
Page 1290: List of Figures 633 FIGURE B-55. Si
Page 1294: List of Tables TABLE B-1. Summary o
Page 1298: List of Tables 637 TABLE C-26. Numb
Page 1304: 640 Bibliography and On-line Resour
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664 Bibliography and On-line Resour
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Index A access services 320 acquisi
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empiricism 62 encryption 377 end to
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knowledge process redesign 112, 593
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public relations 176 push-oriented
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