Preface for the Third Edition - Read

214 B. Concepts and Theories
submissions might be turned into a new methodology by an expert team (e.g.,
Schubert 2000, 7),
the search process identifies and connects several steps of a search for knowledge
elements and/or experts,
the knowledge acquisition process defines the acquisition and establishment of
organization-external knowledge sources,
the knowledge push process handles the creation of participant-specific interest
profiles and the subsequent direction of news, new knowledge elements as well
as links to events, meetings and/or experts that are potentially interesting for that
participant,
the community management process fosters the establishment and moderation of
communities,
the maintenance process of the organizational knowledge base deals with continuous
improvement of the KMS, both, technically and organizationally, and
also comprises the refinement, repackaging, replacement, deletion or archiving
of knowledge elements.
Knowledge management process. The KM process can be viewed as a kind of
“meta”-process (Hoffmann et al. 2001, Staab et al. 2001, 5) that is responsible for
the implementation of the KM initiative, the design of organizational and ICT
instruments as well as for knowledge controlling and knowledge process redesign.
In other words, the knowledge management process administers and steers the
knowledge cycle in an organization and comprises goal setting, implementation
and evaluation of the organization’s KM initiative (Probst et al. 1998, 54ff).
Figure B-25 shows an example of a typical knowledge process which can be
formally defined in an organization as a service process.
knowledge-intensive operative business process
externalize
knowledge
submit submit
value
knowledge
organize
& refine
knowledge
store
knowledge
knowledge process
knowledge-intensive operative business process
FIGURE B-25. Knowledge process and knowledge-intensive business process 367
367. This figure is based on Remus 2002, 121.
distribute
knowledge
search search
apply
knowledge
(re-)apply
knowledge
search search
improve
knowledge
feedback feedback