Preface for the Third Edition - Read

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294 B. Concepts and Theories ness processes, those compliant to laws, regulations and standards are considered of higher hardness. The same applies to courses when they are certified by some external authority. TABLE B-16. Types of knowledge in phases of knowledge maturing process phase knowledge type expressing ideas distributing in communities formalizing ad-hoc learning formal training hardness rumors 1 human, highly contextualized personal experiences ideas and proposals questions/ answers project results lessons learned (LL) learning objects good/best practices (BP) medium/context commitment/ legitimation 2 human, personal notes, highly contextualized 2 forum entry, suggestion form, explicit use context 3 FAQ, forum entry, explicit problem context 3 project/milestone report, explicit project context 4 LL document, explicit project context 5 well-defined digital resource, formal meta-data 5 BP document, process description, explicit creation context patents 9 patent application, explicit potential use context reorganized business process (compliant) courses (certified) 6 (7) process models and descriptions form of learning/ technology none informal, direct communication by phone, instant messaging, email commitment by direct/computer-mediated individuals, communication, exchange confirmation by of personal artefacts, collab- colleagues oration systems, Weblogs commitment by individuals, confirmation by colleagues legitimation by experts committee selection, validation, organizational proposal system, forum, community workspace self-managed, on-demand search, FAQ data base, forum, Wikis legitimation by on-demand search, project project manager & document management system legitimation by project team legitimation by experts commitment of team, unit, company, group, industry legitimation by patent office legitimation by process owner 6 (7) composed learn- legitimation by ing objects, curriculum, certificates course owner case-based, self-managed learning, LL data base, Wikis, Weblogs self-managed ad-hoc learning, composition from learning object repository case-based, self-managed ad-hoc training, continuous process improvement, BP data base specialized information seeking, patent data bases standard training of standard operating procedures, courses, process warehouse standardized training, WBT authoring, learning content management system
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Knowledge Management Systems
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Professor Dr. Ronald Maier Leopold-
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VI Preface for the Third Edition to
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VIII Preface for the First Edition
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X Contents 4.3.1 Overview and relat
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XII Contents 8.3.2 The DeLone/McLea
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XIV Contents 16 Summary and Critica
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2 A. Introduction ized as knowledge
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4 A. Introduction of international
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6 A. Introduction organization, vis
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8 A. Introduction Examples show the
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10 A. Introduction Economics: How c
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12 A. Introduction Information Syst
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14 A. Introduction assets and type
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16 A. Introduction cal study are pr
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PART B Concepts and Theories Part B
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4 Foundation 4. Foundation 21 Recen
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4. Foundation 23 Within these disci
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4. Foundation 25 ceived limitations
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4. Foundation 27 in general and—i
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4. Foundation 29 barriers, for gene
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4. Foundation 31 Due to the importa
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4. Foundation 33 same area (Shimmin
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TABLE B-1. Summary of research fiel
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4. Foundation 37 pretation of knowl
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4. Foundation 39 nizational learnin
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4. Foundation 41 Step 1: data base
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4. Foundation 43 then made physical
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4. Foundation 45 Hypothesis 3: Know
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4. Foundation 47 ICT: requires a s
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4. Foundation 49 which is to develo
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4. Foundation 51 Coordination in tr
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4. Foundation 53 the integration of
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4. Foundation 55 Example: Knowledge
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4. Foundation 57 Objects. Depending
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4. Foundation 59 Konno 1998, 40, 53
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4. Foundation 61 observation, opini
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4. Foundation 63 one of the philoso
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4. Foundation 65 knowledge is the b
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4. Foundation 67 informal support:
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TABLE B-3. Classifications of knowl
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4. Foundation 71 through joint obse
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4. Foundation 73 tion’s Intranet)
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4. Foundation 75 tive) and whether
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4. Foundation 77 dimension of knowl
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4. Foundation 79 tion’s Intranet
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4. Foundation 81 organizational pro
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4. Foundation 83 Some of these term
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4. Foundation 85 agement systems wi
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4. Foundation 87 The main differenc
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4. Foundation 89 people-finder syst
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4. Foundation 91 tive, these are se
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5 Strategy 5. Strategy 93 Consideri
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5. Strategy 95 sively pays attentio
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5. Strategy 97 a superior use of th
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organization-specific resources int
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5. Strategy 101 tion with other org
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5. Strategy 103 However, both the r
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5. Strategy 105 but knowledge diffe
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5. Strategy 107 nent process of int
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5. Strategy 109 1990, Leonard-Barto
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5. Strategy 111 Scenario 1. If an o
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5. Strategy 113 the field of active
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5. Strategy 115 manage knowledge a
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5. Strategy 117 retirement or other
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5. Strategy 119 the process of goa
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5. Strategy 121 Research and develo
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5. Strategy 123 Technological—org
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5. Strategy 125 Organizational scop
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5. Strategy 127 Customer-focused kn
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5. Strategy 129 5.2.3 Generic knowl
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5. Strategy 131 A comparison of the
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5. Strategy 133 Clear economic bene
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TABLE B-6. Importance of success fa
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5. Strategy 137 This section define
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5. Strategy 139 This definition str
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5. Strategy 141 Assessment. Identif
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5. Strategy 143 i.e. acquisition, a
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5. Strategy 145 ners’ knowledge b
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5. Strategy 147 ing. Next to the us
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5. Strategy 149 Knowledge diffusion
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5. Strategy 151 such as goals, task
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6 Organization 6. Organization 153
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6. Organization 155 to show that, a
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6. Organization 157 These three con
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6. Organization 159 requiring the d
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6. Organization 161 KTD - Knowledge
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6. Organization 163 sponsor and kno
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6. Organization 165 Staples 2003, 3
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6. Organization 167 al. 1998, 363)
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6. Organization 169 can cross-post
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6. Organization 171 1998, 21). As o
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6. Organization 173 perspective wit
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6. Organization 175 to improve the
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6. Organization 177 theme-oriented
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6. Organization 179 in order to ove
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6. Organization 181 strategic comm
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6. Organization 183 where people re
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TABLE B-9. Dimensions of communitie
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6. Organization 187 However, wherea
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6. Organization 189 Efficient instr
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6. Organization 191 and decision ma
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6. Organization 193 Trustful organi
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6. Organization 195 To sum up, it w
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TABLE B-11. Proposed instruments an
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6. Organization 199 knowledge in a
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6. Organization 201 sary for acrony
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6. Organization 203 learned instrum
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6. Organization 205 24 hours. Respo
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6. Organization 207 the ones used t
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6. Organization 209 The first categ
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6. Organization 211 Knowledge appli
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6. Organization 213 cess is a poten
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6. Organization 215 The knowledge p
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6. Organization 217 bined assignmen
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6. Organization 219 The continuous
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6. Organization 221 ment, human res
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6. Organization 223 Cultural change
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6. Organization 225 2. Family cultu
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6. Organization 227 The compromise
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6. Organization 229 ficient social
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6. Organization 231 needed (see Hil
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6. Organization 233 training of emp
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6. Organization 235 they will be wo
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6. Organization 237 During the pilo
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6. Organization 239 provide occasio
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6. Organization 241 ment business p
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6. Organization 243 ization, extern
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6. Organization 245 edge browser. T
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6. Organization 247 els a portion o
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production planner plan work order
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6. Organization 251 to-many relatio
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6. Organization 253 Business proces
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6. Organization 255 defined sequenc
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6. Organization 257 gest to documen
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6. Organization 259 machine-readabl
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6. Organization 261 ontology is bro
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6. Organization 263 implicit by ob
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6. Organization 265 holds basic kno
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6. Organization 267 Students have a
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Page 602: 7. Systems 289 communities. The cho
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Page 610: 7. Systems 293 knowledge. These inf
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320 B. Concepts and Theories As in
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322 B. Concepts and Theories 7.4.2
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324 B. Concepts and Theories displ
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326 B. Concepts and Theories sures
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328 B. Concepts and Theories tant p
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330 B. Concepts and Theories netwo
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332 B. Concepts and Theories nets a
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334 B. Concepts and Theories someti
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336 B. Concepts and Theories to vie
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338 B. Concepts and Theories Discov
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340 B. Concepts and Theories email
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342 B. Concepts and Theories In the
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344 B. Concepts and Theories distr
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346 B. Concepts and Theories and es
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348 B. Concepts and Theories secur
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350 B. Concepts and Theories storag
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352 B. Concepts and Theories the n
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354 B. Concepts and Theories only t
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356 B. Concepts and Theories sonal
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358 B. Concepts and Theories shared
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360 B. Concepts and Theories centra
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362 B. Concepts and Theories TABLE
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370 B. Concepts and Theories commu
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372 B. Concepts and Theories The fo
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374 B. Concepts and Theories Knowle
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376 B. Concepts and Theories inform
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378 B. Concepts and Theories ing th
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380 B. Concepts and Theories the da
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382 B. Concepts and Theories A sema
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384 B. Concepts and Theories Proac
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386 B. Concepts and Theories Sesame
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388 B. Concepts and Theories have t
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390 B. Concepts and Theories 7.8 R
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392 B. Concepts and Theories improv
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394 B. Concepts and Theories izatio
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396 B. Concepts and Theories Assess
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398 B. Concepts and Theories multi-
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402 B. Concepts and Theories an org
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404 B. Concepts and Theories assess
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406 B. Concepts and Theories allows
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408 B. Concepts and Theories Missin
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410 B. Concepts and Theories 8.4 Su
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412 B. Concepts and Theories Thus,
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414 B. Concepts and Theories KMS he
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416 B. Concepts and Theories helps
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418 B. Concepts and Theories many m
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420 B. Concepts and Theories and sh
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422 B. Concepts and Theories ways t
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424 B. Concepts and Theories can be
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428 B. Concepts and Theories indire
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430 B. Concepts and Theories Many o
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432 B. Concepts and Theories this a
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434 B. Concepts and Theories 9 Summ
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438 C. State of Practice Chapter 10
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440 C. State of Practice TABLE C-1.
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446 C. State of Practice TABLE C-10
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448 C. State of Practice Booz-Alle
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450 C. State of Practice 11 Researc
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452 C. State of Practice zation and
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454 C. State of Practice The langua
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456 C. State of Practice KM concept
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458 C. State of Practice edge. Addi
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460 C. State of Practice ments, but
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462 C. State of Practice to get the
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464 C. State of Practice business d
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466 C. State of Practice knowledge
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468 C. State of Practice 12 Strateg
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470 C. State of Practice 12.1.2 Org
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472 C. State of Practice 12.2.1 Tar
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474 C. State of Practice majority o
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476 C. State of Practice nizations.
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480 C. State of Practice 1997, 18).
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482 C. State of Practice 13 Organiz
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486 C. State of Practice with most
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488 C. State of Practice sufficient
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490 C. State of Practice of the WWW
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492 C. State of Practice Groupware
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494 C. State of Practice agement an
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496 C. State of Practice tiative wa
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498 C. State of Practice ments that
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500 C. State of Practice As for the
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502 C. State of Practice responsibl
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506 C. State of Practice Figure C-1
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508 C. State of Practice the rate
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510 C. State of Practice Additional
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512 C. State of Practice KM busines
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514 C. State of Practice other. The
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516 C. State of Practice high” in
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518 C. State of Practice days organ
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520 C. State of Practice and/or KMS
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522 C. State of Practice place outs
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524 C. State of Practice 14 Systems
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526 C. State of Practice In general
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528 C. State of Practice an organiz
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530 C. State of Practice tem, direc
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532 C. State of Practice Organizat
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534 C. State of Practice Berlin stu
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536 C. State of Practice legally se
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538 C. State of Practice minority o
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540 C. State of Practice The knowle
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542 C. State of Practice tematic KM
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544 C. State of Practice media elem
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546 C. State of Practice As difficu
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548 C. State of Practice The sixtee
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550 C. State of Practice The differ
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552 C. State of Practice sponding K
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554 C. State of Practice the organi
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556 C. State of Practice the (integ
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558 C. State of Practice 14.3.4 Ext
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560 C. State of Practice avgorggKMS
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562 C. State of Practice mated the
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564 C. State of Practice 15 Economi
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566 C. State of Practice The range
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568 C. State of Practice 15.1.3 Ré
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570 C. State of Practice improve cu
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572 C. State of Practice size or ge
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574 C. State of Practice pared with
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576 C. State of Practice tions and
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578 C. State of Practice A higher r
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580 C. State of Practice Apart from
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584 C. State of Practice integrated
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586 C. State of Practice of the pro
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588 C. State of Practice the first
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590 C. State of Practice 20.The org
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592 D. Conclusion and Outlook 17 Sc
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594 D. Conclusion and Outlook moder
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596 D. Conclusion and Outlook The
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598 D. Conclusion and Outlook Strat
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600 D. Conclusion and Outlook TABLE
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602 D. Conclusion and Outlook Strat
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604 D. Conclusion and Outlook edge
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606 D. Conclusion and Outlook exist
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608 D. Conclusion and Outlook They
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610 D. Conclusion and Outlook from
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612 D. Conclusion and Outlook Addit
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614 D. Conclusion and Outlook stren
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616 D. Conclusion and Outlook the p
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618 D. Conclusion and Outlook Conce
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620 D. Conclusion and Outlook The n
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622 D. Conclusion and Outlook acti
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624 D. Conclusion and Outlook stanc
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626 D. Conclusion and Outlook tions
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628 D. Conclusion and Outlook syste
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630 D. Conclusion and Outlook secur
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632 List of Figures FIGURE B-20. Ch
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634 List of Figures FIGURE C-8. Mod
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636 List of Tables TABLE B-20. Exam
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638 List of Tables TABLE C-54. Summ
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640 Bibliography and On-line Resour
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Index A access services 320 acquisi
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empiricism 62 encryption 377 end to
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knowledge process redesign 112, 593
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public relations 176 push-oriented
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