Preface for the Third Edition - Read

366 B. Concepts and Theories
TABLE B-19. Classifications of technologies, tools and systems supporting
knowledge management
author(s) categories
classifications of technologies supporting knowledge management
Schmoldt/Rauscher
(1994) classify technologies
for KM which are
rooted in AI
Allee (1997, 224f) identifies
basic technologies
as “musts” for
knowledge-based organizations
Allweyer (1998, 40ff)
uses Scheer’s (1998)
four-level architecture
of business process
management for the
classification of technologies
supporting the
management of knowledge
processes b
Ruggles (1998, 82ff)
surveys organizations
and classifies the technologies
that are implemented
as part of a KM
initiative
knowledge-based systems
visualization systems
virtual reality systems
spatial data management: management of data using spatial
models and spatial display techniques
computer-supported cooperative work / Groupware
hypertext systems
document management
on-line access: to documents, data bases for every employee
email connectivity: expanding simple communication to topicbased
information resources, conferencing and bulletin boards
expert systems: for decision making and performance support
pattern-recognition: e.g., data, text mining, knowledge discovery
in data bases
design level (modeling and analysis of knowledge processing,
knowledge process re-design): tools for modeling, documentation,
analysis and navigation of knowledge processes
management level (performing, controlling, monitoring, improvement
of knowledge processes): tools and functions supporting
controlling and monitoring of knowledge processes
steering level (distribution and sharing of knowledge, search of
and access to knowledge): Groupware, Intranet, search engines
application level (creation, documentation, application of
knowledge): office information systems, CAD, data bases,
knowledge-based systems
Intranet: create an Intranet with KM in mind, e.g., for sharing
information between (virtual) teams
knowledge repository: develop knowledge repositories and data
warehouses to capture explicit, codified, contextualized knowledge
decision support tools: focus is on managerial decision making
collaboration: implementing groupware to support groups in
generating, structuring and sharing of knowledge