Preface for the Third Edition - Read

2. Knowledge organization:
7. Systems 327
development and management of knowledge maps: knowledge maps are not
developed separately from the KMS, but the KMS provides functions that
help the knowledge manager to semi-automatically derive maps from the contents
of the KMS. Examples are InXight Smart Discovery (InXight), SemioMap
(Semio Corp.), ThemeScape (Cartia) and AnswerGarden2 526 ,
knowledge repository: a repository is a system used to store meta-data about
objects of information systems such as data, functions, application systems,
hardware, users or organizational units (Mertens et al. 1997, 345f). Knowledge
repositories support the management of meta-information for knowledge
elements (e.g., documents, authors, experts, communities),
automatic indexing of full texts: documents are scanned with text mining techniques
that suggest a list of keywords for the texts which is compatible to the
organization’s knowledge structure (Grothe/Gentsch 2000, 212ff),
automatic integration/classification/linking of knowledge elements: again,
text mining techniques are applied in order to e.g., discover interesting relationships
between documents, classify documents, integrate them with the
knowledge structure or cluster documents that cannot be integrated into the
organization’s knowledge structure. Thus, text mining provides techniques for
a bottom-up document-driven categorization of knowledge elements which
can be combined with a top-down categorization developed in e.g., an expert
workshop (Grothe/Gentsch 2000, 217),
semantic analysis of knowledge elements: the KMS discovers relationships
within and between knowledge elements. On the basis of techniques such as
language analysis, semantic nets of terms are developed that describe a collection
of knowledge elements,
(hyper-)linking of published contents (within documents): traditional documents
(e.g., developed with text processing software such as MS Word) are
transformed into hypertext documents in which hyperlinks are used to directly
navigate within the documents, e.g., between sections of the documents or to
cross-references,
structuring and management of knowledge clusters: the KMS provides functions
to support the development and management of theme-specific knowledge
areas or clusters containing knowledge elements to a specific topic.
7.4.5 Collaboration services
Apart from the advanced management of knowledge elements as described in the
groups of services above 527 , communication and cooperation is the second impor-
526. See also the function integrated presentation of knowledge elements in knowledge maps
in section 7.4.3 - “Discovery services” on page 322.
527. See sections 7.4.3 - “Discovery services” on page 322 until 7.4.4 - “Publication services”
on page 326.