Preface for the Third Edition - Read

More documents

Recommendations

Info

690 Bibliography and On-line Resources Röckelein, W., Maier, R., Schächinger, U. (2000): E-Health Care: A Multimedia Inter-Organisational System to Support Emergency Care Process Chains, in: Lehner, F., Maier, R. (eds.): Electronic Business und Multimedia, Wiesbaden 2000, 263-288 Roehl, H. (1999): Kritik des organisationalen Wissensmanagements, in: Projektgruppe wissenschaftliche Beratung (ed.): Organisationslernen durch Wissensmanagement, Frankfurt/Main 1999, 13-37 Roehl, H. (2000): Instrumente der Wissensorganisation – Perspektiven für eine differenzierende Interventionspraxis, Wiesbaden 2000 Rogers, P. L. (2002): Designing Instruction for Technology-Enhanced Learning, Hershey (PA, USA) 2002 Roithmayr, F., Fink, K. (1997): Know-how-Unternehmen, in: Wirtschaftsinformatik Vol. 39, No. 5, 1997, 503-506 Röll, M. (2006): Knowledge Blogs. Persönliche Weblogs im Intranet als Werkzeuge im Wissensmanagement, in: Picot, A., Fischer, T. (eds.): Weblogs professionell. Grundlagen, Konzepte und Praxis im unternehmerischen Umfeld, Heidelberg 2006, 95-110 Romhardt, K. (2000): Interventionen in die organisatorische Wissensbasis zwischen Theorie und Praxis. Welchen Beitrag kann die Systemtheorie leisten?, URL: http://www.cck.uni-kl.de/wmk/papers/public/WissenUndSystemtheorie/system.pdf, last access at: 10/13/2003 Rosemann, M., Rochefort, M., Behnck, W. (1999): Customer Relationship Management, in: HMD - Theorie und Praxis der Wirtschaftsinformatik, Vol. 36, No. 208, 1999, 105-116 Rosenstiel, L. v. (2000): Wissensmanagement in Führungsstil und Unternehmenskultur, in: Mandl, H., Reinmann-Rothmeier, G. (eds.): Wissensmanagement. Informationszuwachs - Wissensschwund? Die strategische Bedeutung des Wissensmanagements, Munich, Vienna 2000, 139-158 Rubin, R. B. (1994) (ed.): Communication Research Measures, New York 1994 Rucker, J., Polanco, M. J. (1997): Siteseer: Personalized Navigation for the Web, in: Communications of the ACM, Vol. 40, No. 3, 1997, 73-75 Rüdiger, M., Vanini, S. (1998): Das Tacit knowledge-Phänomen und seine Implikationen für das Innovationsmanagement, in: Die Betriebswirtschaft - DBW, Vol. 58, No. 4, 1998, 467-480 Ruggles, R. L. (1997) (ed.): Knowledge Management Tools, Boston (MA), USA 1997 Ruggles, R. L. (1997a): Tools for Knowledge Management: An Introduction, in: Ruggles, R. L. (ed.): Knowledge Management Tools, Boston (MA), USA 1997, 1-8 Ruggles, R. L. (1998): The State of the Notion: Knowledge Management in Practice, in: California Management Review, Vol. 40, No. 3, 1998, 80-89 Ruggles, R. L. (1999): Why Knowledge? Why Now?, in: Ernst & Young Online- Journal: Perspectives on Business Innovation, No. 1: Managing Organizational Knowledge, Ernst & Young Center for Business Innovation 1999,
Page 2:
Knowledge Management Systems
Page 6:
Professor Dr. Ronald Maier Leopold-
Page 10:
VI Preface for the Third Edition to
Page 14:
VIII Preface for the First Edition
Page 18:
X Contents 4.3.1 Overview and relat
Page 22:
XII Contents 8.3.2 The DeLone/McLea
Page 26:
XIV Contents 16 Summary and Critica
Page 30:
2 A. Introduction ized as knowledge
Page 34:
4 A. Introduction of international
Page 38:
6 A. Introduction organization, vis
Page 42:
8 A. Introduction Examples show the
Page 46:
10 A. Introduction Economics: How c
Page 50:
12 A. Introduction Information Syst
Page 54:
14 A. Introduction assets and type
Page 58:
16 A. Introduction cal study are pr
Page 62:
PART B Concepts and Theories Part B
Page 66:
4 Foundation 4. Foundation 21 Recen
Page 70:
4. Foundation 23 Within these disci
Page 74:
4. Foundation 25 ceived limitations
Page 78:
4. Foundation 27 in general and—i
Page 82:
4. Foundation 29 barriers, for gene
Page 86:
4. Foundation 31 Due to the importa
Page 90:
4. Foundation 33 same area (Shimmin
Page 94:
TABLE B-1. Summary of research fiel
Page 98:
4. Foundation 37 pretation of knowl
Page 102:
4. Foundation 39 nizational learnin
Page 106:
4. Foundation 41 Step 1: data base
Page 110:
4. Foundation 43 then made physical
Page 114:
4. Foundation 45 Hypothesis 3: Know
Page 118:
4. Foundation 47 ICT: requires a s
Page 122:
4. Foundation 49 which is to develo
Page 126:
4. Foundation 51 Coordination in tr
Page 130:
4. Foundation 53 the integration of
Page 134:
4. Foundation 55 Example: Knowledge
Page 138:
4. Foundation 57 Objects. Depending
Page 142:
4. Foundation 59 Konno 1998, 40, 53
Page 146:
4. Foundation 61 observation, opini
Page 150:
4. Foundation 63 one of the philoso
Page 154:
4. Foundation 65 knowledge is the b
Page 158:
4. Foundation 67 informal support:
Page 162:
TABLE B-3. Classifications of knowl
Page 166:
4. Foundation 71 through joint obse
Page 170:
4. Foundation 73 tion’s Intranet)
Page 174:
4. Foundation 75 tive) and whether
Page 178:
4. Foundation 77 dimension of knowl
Page 182:
4. Foundation 79 tion’s Intranet
Page 186:
4. Foundation 81 organizational pro
Page 190:
4. Foundation 83 Some of these term
Page 194:
4. Foundation 85 agement systems wi
Page 198:
4. Foundation 87 The main differenc
Page 202:
4. Foundation 89 people-finder syst
Page 206:
4. Foundation 91 tive, these are se
Page 210:
5 Strategy 5. Strategy 93 Consideri
Page 214:
5. Strategy 95 sively pays attentio
Page 218:
5. Strategy 97 a superior use of th
Page 222:
organization-specific resources int
Page 226:
5. Strategy 101 tion with other org
Page 230:
5. Strategy 103 However, both the r
Page 234:
5. Strategy 105 but knowledge diffe
Page 238:
5. Strategy 107 nent process of int
Page 242:
5. Strategy 109 1990, Leonard-Barto
Page 246:
5. Strategy 111 Scenario 1. If an o
Page 250:
5. Strategy 113 the field of active
Page 254:
5. Strategy 115 manage knowledge a
Page 258:
5. Strategy 117 retirement or other
Page 262:
5. Strategy 119 the process of goa
Page 266:
5. Strategy 121 Research and develo
Page 270:
5. Strategy 123 Technological—org
Page 274:
5. Strategy 125 Organizational scop
Page 278:
5. Strategy 127 Customer-focused kn
Page 282:
5. Strategy 129 5.2.3 Generic knowl
Page 286:
5. Strategy 131 A comparison of the
Page 290:
5. Strategy 133 Clear economic bene
Page 294:
TABLE B-6. Importance of success fa
Page 298:
5. Strategy 137 This section define
Page 302:
5. Strategy 139 This definition str
Page 306:
5. Strategy 141 Assessment. Identif
Page 310:
5. Strategy 143 i.e. acquisition, a
Page 314:
5. Strategy 145 ners’ knowledge b
Page 318:
5. Strategy 147 ing. Next to the us
Page 322:
5. Strategy 149 Knowledge diffusion
Page 326:
5. Strategy 151 such as goals, task
Page 330:
6 Organization 6. Organization 153
Page 334:
6. Organization 155 to show that, a
Page 338:
6. Organization 157 These three con
Page 342:
6. Organization 159 requiring the d
Page 346:
6. Organization 161 KTD - Knowledge
Page 350:
6. Organization 163 sponsor and kno
Page 354:
6. Organization 165 Staples 2003, 3
Page 358:
6. Organization 167 al. 1998, 363)
Page 362:
6. Organization 169 can cross-post
Page 366:
6. Organization 171 1998, 21). As o
Page 370:
6. Organization 173 perspective wit
Page 374:
6. Organization 175 to improve the
Page 378:
6. Organization 177 theme-oriented
Page 382:
6. Organization 179 in order to ove
Page 386:
6. Organization 181 strategic comm
Page 390:
6. Organization 183 where people re
Page 394:
TABLE B-9. Dimensions of communitie
Page 398:
6. Organization 187 However, wherea
Page 402:
6. Organization 189 Efficient instr
Page 406:
6. Organization 191 and decision ma
Page 410:
6. Organization 193 Trustful organi
Page 414:
6. Organization 195 To sum up, it w
Page 418:
TABLE B-11. Proposed instruments an
Page 422:
6. Organization 199 knowledge in a
Page 426:
6. Organization 201 sary for acrony
Page 430:
6. Organization 203 learned instrum
Page 434:
6. Organization 205 24 hours. Respo
Page 438:
6. Organization 207 the ones used t
Page 442:
6. Organization 209 The first categ
Page 446:
6. Organization 211 Knowledge appli
Page 450:
6. Organization 213 cess is a poten
Page 454:
6. Organization 215 The knowledge p
Page 458:
6. Organization 217 bined assignmen
Page 462:
6. Organization 219 The continuous
Page 466:
6. Organization 221 ment, human res
Page 470:
6. Organization 223 Cultural change
Page 474:
6. Organization 225 2. Family cultu
Page 478:
6. Organization 227 The compromise
Page 482:
6. Organization 229 ficient social
Page 486:
6. Organization 231 needed (see Hil
Page 490:
6. Organization 233 training of emp
Page 494:
6. Organization 235 they will be wo
Page 498:
6. Organization 237 During the pilo
Page 502:
6. Organization 239 provide occasio
Page 506:
6. Organization 241 ment business p
Page 510:
6. Organization 243 ization, extern
Page 514:
6. Organization 245 edge browser. T
Page 518:
6. Organization 247 els a portion o
Page 522:
production planner plan work order
Page 526:
6. Organization 251 to-many relatio
Page 530:
6. Organization 253 Business proces
Page 534:
6. Organization 255 defined sequenc
Page 538:
6. Organization 257 gest to documen
Page 542:
6. Organization 259 machine-readabl
Page 546:
6. Organization 261 ontology is bro
Page 550:
6. Organization 263 implicit by ob
Page 554:
6. Organization 265 holds basic kno
Page 558:
6. Organization 267 Students have a
Page 562:
6. Organization 269 1. Potential fo
Page 566:
6. Organization 271 subject matter
Page 570:
7 Systems 7. Systems 273 KMS were d
Page 574:
7. Systems 275 cess of imaging whic
Page 578:
7. Systems 277 use with business in
Page 582:
7. Systems 279 have found their way
Page 586:
7. Systems 281 and classify documen
Page 590:
7. Systems 283 classification acco
Page 594:
7. Systems 285 organize individual
Page 598:
7. Systems 287 a contribution to a
Page 602:
7. Systems 289 communities. The cho
Page 606:
7. Systems 291 Knowledge thus can b
Page 610:
7. Systems 293 knowledge. These inf
Page 614:
7. Systems 295 Figure B-50 reviews
Page 618:
7. Systems 297 Also, organizations
Page 622:
7. Systems 299 The structure and or
Page 626:
7. Systems 301 functions and layers
Page 630:
7. Systems 303 see also (Alonso 200
Page 634:
7. Systems 305 (Puschmann/Alt 2005)
Page 638:
7. Systems 307 functions. Events sp
Page 642:
7. Systems 309 vices to actual, “
Page 646:
7. Systems 311 which comprise a pro
Page 650:
7. Systems 313 integrative knowled
Page 654:
Real-time News Feeds Corporate Docu
Page 658:
7. Systems 317 architectures manife
Page 662:
7. Systems 319 to the services orga
Page 666:
7. Systems 321 needed to manage met
Page 670:
7. Systems 323 ments or persons. Th
Page 674:
7. Systems 325 (citation score), or
Page 678:
2. Knowledge organization: 7. Syste
Page 682:
7. Systems 329 newsgroups 530 which
Page 686:
7. Systems 331 used simultaneously
Page 690:
7. Systems 333 7.4.7 Personalizatio
Page 694:
7. Systems 335 services in the KMS
Page 698:
discovery full text search, reports
Page 702:
7. Systems 339 can only be accessed
Page 706:
7. Systems 341 on co-authoring and
Page 710:
7. Systems 343 solid gray lines. Th
Page 714:
7. Systems 345 ture, taxonomy and r
Page 718:
7. Systems 347 edge that a subject
Page 722:
7. Systems 349 7.5.3 Example: Infot
Page 726:
7. Systems 351 location: any geogr
Page 730:
7. Systems 353 Multi-dimensional vi
Page 734:
7. Systems 355 information attached
Page 738:
7. Systems 357 in documents that ty
Page 742:
7. Systems 359 within organizationa
Page 746:
7. Systems 361 project staffing or
Page 750:
classifications on the basis of def
Page 754:
Zack (1999a, 50), distinguishes sys
Page 758:
In the Competence Center Business K
Page 762:
7. Systems 369 ICT platforms. Corpo
Page 766:
7. Systems 371 e.g., organizational
Page 770:
7. Systems 373 asset management as
Page 774:
7. Systems 375 have to be semantica
Page 778:
7. Systems 377 against. The XML Sch
Page 782:
7. Systems 379 assertion starting f
Page 786:
7. Systems 381 MPEG-7 is a standard
Page 790:
7. Systems 383 structured sequence
Page 794:
7. Systems 385 ferred due to their
Page 798:
7. Systems 387 ontology management
Page 802:
7. Systems 389 riences with this ph
Page 806:
7. Systems 391 can be stored using
Page 810:
7. Systems 393 Knowledge interactio
Page 814:
8 Economics 8. Economics 395 The de
Page 818:
8. Economics 397 to measure intelle
Page 822:
8. Economics 399 Software. In this
Page 826:
8. Economics 401 the Balanced Scor
Page 830:
8. Economics 403 measurement is sel
Page 834:
8. Economics 405 The technical leve
Page 838:
8. Economics 407 of the six categor
Page 842:
8. Economics 409 contrary to the re
Page 846:
8. Economics 411 Moreover, communic
Page 850:
8. Economics 413 8.4.1 System quali
Page 854:
8. Economics 415 project, an import
Page 858:
8. Economics 417 In the case of int
Page 862:
8. Economics 419 (type of) contents
Page 866:
8. Economics 421 In the case of int
Page 870:
8. Economics 423 knowledge can be a
Page 874:
8. Economics 425 cially in communit
Page 878:
8. Economics 427 companies have alr
Page 882:
8. Economics 429 Rate of participat
Page 886:
8. Economics 431 Centralization and
Page 890:
8. Economics 433 Telephone and dire
Page 894:
9. Summary and Critical Reflection
Page 898:
PART C State of Practice Part C is
Page 902:
10 Related Empirical Studies 10.1 S
Page 906:
10. Related Empirical Studies 441 p
Page 910:
10. Related Empirical Studies 443 1
Page 914:
10. Related Empirical Studies 445 1
Page 918:
10.2 Case studies 10. Related Empir
Page 922:
10. Related Empirical Studies 449 S
Page 926:
11. Research Design 451 The researc
Page 930:
11.2 Methods, procedure and sample
Page 934:
11. Research Design 455 Follow-up c
Page 938:
11. Research Design 457 Hypothesis
Page 942:
Page 946:
Page 950:
11. Research Design 463 In some cas
Page 954:
11. Research Design 465 phase, wher
Page 958:
11. Research Design 467 prove “co
Page 962:
12. Strategy and Environment 469 ee
Page 966:
12. Strategy and Environment 471 12
Page 970:
12. Strategy and Environment 473 th
Page 974:
12. Strategy and Environment 475 12
Page 978:
12. Strategy and Environment 477 Th
Page 982:
12. Strategy and Environment 479 th
Page 986:
12. Strategy and Environment 481 So
Page 990:
13. Organization 483 management (e.
Page 994:
13. Organization 485 the number of
Page 998:
13. Organization 487 employees. Tab
Page 1002:
13. Organization 489 pares the aver
Page 1006:
13. Organization 491 they used (21
Page 1010:
13. Organization 493 26.9%). Six or
Page 1014:
13. Organization 495 Thus, the rela
Page 1018:
13. Organization 497 The FH Cologne
Page 1022:
13. Organization 499 ing organizati
Page 1026:
13. Organization 501 knowledge repo
Page 1030:
13. Organization 503 The data point
Page 1034:
13. Organization 505 Again, the dat
Page 1038:
13. Organization 507 Also, organiza
Page 1042:
13. Organization 509 whether his or
Page 1046:
13. Organization 511 To sum up, the
Page 1050:
13. Organization 513 however, state
Page 1054:
13. Organization 515 ascending stan
Page 1058:
13. Organization 517 one or multipl
Page 1062:
13. Organization 519 KMS. Thus, the
Page 1066:
13. Organization 521 cated the same
Page 1070:
13. Organization 523 the workspace
Page 1074:
14. Systems 525 14.1.1 Groupware pl
Page 1078:
14. Systems 527 Additionally, funct
Page 1082:
14. Systems 529 Also, the number of
Page 1086:
14. Systems 531 of the organization
Page 1090:
14. Systems 533 cial, formal docume
Page 1094:
14. Systems 535 zations that report
Page 1098:
14. Systems 537 cation in their KMS
Page 1102:
14. Systems 539 The sixth and last
Page 1106:
14. Systems 541 base system. Howeve
Page 1110:
14. Systems 543 ments and in about
Page 1114:
14. Systems 545 the knowledge struc
Page 1118:
14. Systems 547 edge areas, reporte
Page 1122:
14. Systems 549 number of participa
Page 1126:
14. Systems 551 tion subscriptions,
Page 1130:
14. Systems 553 Most organizations
Page 1134:
14. Systems 555 Of the tools suppor
Page 1138:
14. Systems 557 (function presentat
Page 1142:
14. Systems 559 advanced tele-learn
Page 1146:
14. Systems 561 relationships were
Page 1150:
14. Systems 563 Even in the case of
Page 1154:
15. Economics 565 out these figures
Page 1158:
15. Economics 567 Table C-52 compar
Page 1162:
15. Economics 569 able general supp
Page 1166:
15. Economics 571 est returns with
Page 1170:
15. Economics 573 (67.7%) were the
Page 1174:
15. Economics 575 knowledge about
Page 1178:
15. Economics 577 TABLE C-54. Summa
Page 1182:
15. Economics 579 The relationship
Page 1186:
16 Summary and Critical Reflection
Page 1190:
Page 1194:
Page 1198:
Page 1202:
Page 1206:
PART D Conclusion and Outlook Throu
Page 1210:
17. Scenarios 593 strategy: knowle
Page 1214:
17. Scenarios 595 mission process a
Page 1218:
17. Scenarios 597 On the strategic
Page 1222:
17. Scenarios 599 primarily the des
Page 1226:
17. Scenarios 601 These knowledge p
Page 1230:
17. Scenarios 603 The primary effec
Page 1234:
17. Scenarios 605 TABLE D-2. Charac
Page 1238:
Strategic level Design level Operat
Page 1242:
17. Scenarios 609 TABLE D-3. Charac
Page 1246:
Page 1250:
17. Scenarios 613 application of kn
Page 1254:
TABLE D-4. Characterizing scenario
Page 1258:
Page 1262:
17. Scenarios 619 alized in Figure
Page 1266:
18 Outlook 18. Outlook 621 Knowledg
Page 1270:
18. Outlook 623 applicable for the
Page 1274:
18. Outlook 625 ments, what require
Page 1278:
18. Outlook 627 ment, logistics and
Page 1282:
18. Outlook 629 gleMaps that have s
Page 1286:
List of Figures FIGURE A-1. General
Page 1290:
List of Figures 633 FIGURE B-55. Si
Page 1294:
List of Tables TABLE B-1. Summary o
Page 1298:
List of Tables 637 TABLE C-26. Numb
Page 1302:
Bibliography and On-line Resources
Page 1306:
19. Literature 641 Amidon, D. M. (1
Page 1310:
19. Literature 643 Bach, V., Öster
Page 1314:
19. Literature 645 Bennet, D., Benn
Page 1318:
19. Literature 647 Boyd, S. (2003):
Page 1322:
19. Literature 649 Collins, H. M. (
Page 1326:
19. Literature 651 Davies, J., Fens
Page 1330:
19. Literature 653 Döring-Katerkam
Page 1334:
19. Literature 655 MIS, and related
Page 1338:
19. Literature 657 Götz, K. (ed.):
Page 1342:
19. Literature 659 Gebuhr, T. (2001
Page 1346:
19. Literature 661 Gray, P. H. (200
Page 1350:
19. Literature 663 Hansen, H. R., N
Page 1354: 19. Literature 665 Heisig, P., Vorb
Page 1358: 19. Literature 667 Horváth, P., Ka
Page 1362: 19. Literature 669 Jordan, J., Jone
Page 1366: 19. Literature 671 King, W. R., Eps
Page 1370: 19. Literature 673 edge and Compete
Page 1374: 19. Literature 675 Lesser, E., Ever
Page 1378: 19. Literature 677 Key Role of Info
Page 1382: 19. Literature 679 Marr, B. (2004):
Page 1386: 19. Literature 681 Mertens, P., Gri
Page 1390: 19. Literature 683 Musgrave, A. (19
Page 1394: 19. Literature 685 O'Dell, C., Gray
Page 1398: 19. Literature 687 Pfeffer, J., Vei
Page 1402: 19. Literature 689 Reber, G. (1992)
Page 1408: 692 Bibliography and On-line Resour
Page 1448: Index A access services 320 acquisi
Page 1452: empiricism 62 encryption 377 end to
Page 1456:
knowledge process redesign 112, 593
Page 1460:
public relations 176 push-oriented
show all

Preface for the Third Edition - Read

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?