Preface for the Third Edition - Read

476 C. State of Practice
nizations. In the Delphi study, 85% of the respondents agreed on KM providing
value for the organization and usage of corporate information with 32% indicating
that KM is a new strategic imperative for staying competitive (Delphi 1997, 11). In
the eyes of private organizations, KM is “here to stay” and even will gain importance.
In the FH Cologne study, 90.1% of the organizations thought that KM would
have increasing relevance for their organization, 9.6% thought that the importance
would stay about the same and only 0.3% felt a decreasing importance of this
approach (Döring-Katerkamp/Trojan 2000, 10).
improve access to
existing knowledge
(n=16)
improve
communication (n=16)
improve personnel
development (n=11)
improve knowledge
sharing (n=16)
improve retention of
knowledge (n=15)
improve acquisition of
external knowledge
(n=12)
training of newly
recruited (n=13)
improve documentation
of knowledge (n=15)
implicit -> explicit
knowledge (n=15)
reduce costs (n=15)
improve innovation
(n=17)
generate additional
turnover (n=8)
transparency of
knowledge (n=16)
change culture (n=14)
1 2 3 4 5 6 7
4.27
4.25
4.23
4.13
4.07
4.07
3.94
3.88
3.75
3.71
Mean Std. dev.
4.63
4.56
4.55
4.50
Overall mean: 4.18
FIGURE C-6. Goals which knowledge management efforts achieved 32