Preface for the Third Edition - Read

classifications on the basis of definitions and models of OL and OM
Ackerman 1994 classifies
ICT to support the
organizational memory
7. Systems 363
TABLE B-19. Classifications of technologies, tools and systems supporting
knowledge management
author(s) categories
Jacobsen 1996, 169
classifies ICT according
to the two dimensions
acquisition and deployment
of competence
Stein/Zwass (1995,
97ff) propose a framework
for organizational
memory information
systems which consists
of two layers (see also
section 4.3 - “Knowledge
management systems”
on page 82)
store and retrieve data (e.g., data base systems)
share and publish information
OM and group memory components (new forms of systems,
e.g., Answer garden, group meeting systems)
capture design processes and informal communication
access members of the organization
develop knowledge structures
document management systems
platforms (e.g., Lotus Notes)
acquisition of competence: perception, learning, application
deployment of competence: transfer, storing
layer 1: competing values model of effectiveness: functions of
organizational effectiveness
integrative subsystem
adaptive subsystem
goal attainment subsystem
pattern maintenance subsystem
layer 2: information processing model of memory: mnemonic
functions
knowledge acquisition
knowledge retention
knowledge maintenance
knowledge search and retrieval
classifications on the basis of the functionality of KMS
The Delphi Group
(1997, 14) suggests five
groups of KMS functions
reflecting a narrow
focus on explicit, documented
knowledge: a
knowledge repository,
and a set of tools to filter,
organize and present
this knowledge (Delphi
1997, 15).
intermediation: brokering information or knowledge seekers
and knowledge providers
externalization: capturing knowledge, structuring and organizing
it in a repository according to a framework or ontology
internalization: extraction and filtering of knowledge from a
repository
cognition: system functions to make decisions based on available
knowledge
measurement: measure, map and quantify corporate knowledge
and the performance of KM solutions