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Community Building with ChatSpace Server Manual

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Firewalls/Proxies<br />

Firewalls and proxies are systems set up to protect your computer from<br />

unwanted Internet intruders. Sometimes a firewall or proxy can prevent<br />

access. While <strong>ChatSpace</strong> technology normally works perfectly well through<br />

firewalls and proxies, the <strong>ChatSpace</strong> site that you are trying to access must<br />

be set up to use firewall friendly ports, such as port 80. If you are trying to<br />

access a site which is being blocked by your firewall, you should contact the<br />

owner of the chat site and ask if firewall friendly ports are being used.<br />

Poor Internet Connections<br />

Just as there are bad phone connections and noisy phone lines, there can be<br />

bad Internet connections. These can cause your downloads and chats to go<br />

slowly. They can also cause you to not be able to connect or to disconnect<br />

frequently. If you are having connection problems or slow downloads, contact<br />

your Internet Service Provider (ISP).<br />

Java Problems<br />

The Java support on your computer can sometimes stop working properly.<br />

This can be due to a number of reasons. Often the quickest way to resolve<br />

this is to download and install the very latest web browser software<br />

(Microsoft Internet Explorer or Netscape Navigator), and the latest Java<br />

Virtual Machine, which is the program that runs Java software. Microsoft<br />

Internet Explorer can be downloaded from http://www.microsoft.com/<br />

windows/ie. Microsoft’s latest Java Virtual Machine can be downloaded from<br />

http://www.microsoft.com/java. (http://www.info.apple.com/support/<br />

downloads.html for Macintosh users).<br />

Alternate Interfaces<br />

In addition to the normal <strong>ChatSpace</strong> Java Client interface, <strong>ChatSpace</strong><br />

provides several alternate forms of access.<br />

3X Browser Java Client<br />

The 3X Browser Java Client is an older interface which can run on systems<br />

running older web browser software. This Java client has fewer features<br />

than the standard Java Client interface, but provides a client option if you<br />

use an old web browser. If the standard Java Client fails to load on your<br />

system, <strong>ChatSpace</strong> automatically attempts to load this interface.<br />

HTML Client<br />

Several flavors of HTML Client are available for your use. These clients<br />

range from a somewhat complex interface using both frames and JavaScript,<br />

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