Community Building with ChatSpace Server Manual

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0.Live Help Guide Live Help allows you to turn a chat room into a call center with a one-on-one queued help facility. Customers enter a queue and are told that the next available representative will assist them as soon as possible. The customer is then assigned to a one-on-one chat session with a Customer Support Representative (CSR) or another helper. Incoming customers are assigned to the available CSRs in a round-robin method. Configuring for Live Help The first step in establishing live help is to create a room in which live help can take place. This room either can be added through the client interface or the Configuration Tool. See the ChatSpace Configuration Guide for instructions for using the Configuration Tool. See the ChatSpace Room Moderator’s Guide for instructions on setting up a room from the client interface. A Java or an HTML client interfaces can be implemented. The Java applet interface is the recommend interface. The HTML client is useful for browsers which do not support Java. To configure a live help queue: 197
Note The following code additions are also discussed in the file C:\Program Files\ChatSpace\Community Server\CSServer\Data\LiveHelpSample.htm. 1. From the Configuration Tool, add a room in which you plan to provide Live Help. 2. Establish a queue for the customers: – If you are using the Configuration Tool, check Live Help Queue under Options in the Registered Room dialog box. – If you are creating the room from the client interface, check Queue under the Room Options tab in the Room Options dialog box. 3. Check Strict Moderation under the room options settings. 4. Insert the following lines on the page for your web site from which you wish to offer a Live Help, substituting your server for yourChatSpaceTCPIPHostnameHere – Java client: function popSupport(room) { window.open("http:// yourChatSpaceTCPIPHostnameHere/java/ popsupport.htm","popSupport","height=300,width=590"); return false; } – HTML Client: function poSupport(room) { window.open("http:// yourChatSpaceTCPIPHostnameHere/java/ LiveHelpHTMLClient/ default.htm","popHTMLSupport","height=480,width=640"); return false; } 5. Add a link to the page for accessing Live Help. – For example: 198
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Community Building with ChatSpace S
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Clustering Servers Together .......
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Built-in Web Server Variables .....
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andomUserColor ....................
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Installing and Integrating for SOAP
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Room Moderators Guide Creating a Ro
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Setting Archiving .................
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CSConfig Table ....................
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0.ChatSpace Configuration Guide The
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Handling Internal and External IP A
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e. In the ODBC Data Sources window,
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Presence.asp?call=GetCommunityChatC
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Embedding Chat on a Page on your We
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Client Classes Client classes provi
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The Editing screen is displayed. 2.
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through the list of server addresse
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Note A Dynamic IP address should no
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24 hour connectivity) to the Intern
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8. Check the box labeled Auto Conne
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Using the example and the Los Angel
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General Tab Fields Server Name—th
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as not to clutter up the interface
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Database name—(Optional) the name
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Client Tab The Client tab contains
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The Client Class dialog box contain
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Clustering Tab The Clustering tab a
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Server Connections The Server Conne
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Security Tab The Security tab allow
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Forbidden Words This list filters t
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messages are sent by a member in le
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Operator/Admin Entry Fields Entry N
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Rooms Tab The Rooms tab allows you
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Delete—click this button to delet
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live queued room. As customers ente
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Members Tab The Members tab contain
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Info—this optional field provides
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- Generate password to prove email
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Security—click this link to acces
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- Allow users to register rooms—c
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0.Integration Guide Instant Messeng
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Where YourSerialNumberHere represe
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Name: Age: When the user en
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Prefix commands The following varia
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To use your own skins in the applet
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Skins are saved in the path: C:\Pro
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#These parameters set the backgroun
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chatButtonSize Default is F8F8EE, w
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defaultInputChannel dnd embed emoti
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hideInput hideLogin hideLogout When
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joinRooms joins joinSound key keys
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userWidth msgSound The default sett
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passPrompt This parameter specifies
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quitURLTarget This parameter specif
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Example: server=chat.chatspace.com
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tabbedp2p tabs talkColor titleHeigh
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voiceColor webProfile This paramete
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doInput(String) Writes the string p
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doQuit() This function simulates
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See if client is floating Note Th
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{ // This is the call being illustr
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colors() This function returns bool
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site and ChatSpace may not be on th
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methods available for that COM obje
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Non-COM example You can use the Sin
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To restrict this access, create a s
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You are now ready to run the Single
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Connecting to the Chat Site 0.User
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to an extremely simple interface. I
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- Reenter—enter your password aga
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Navigating to chats or forums is si
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Sign Up—allows you to register fo
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Modifying the Members List If you a
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The Upload Group Image dialog is di
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Top Toolbar Buttons Chat Options—
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normal (not torn-off) position in t
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Registered—when the member was re
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Viewing Memos When you sign on, the
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Using ChatSpace, a private message
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Sounds Etiquette Sound—Sounds can
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Note If the member has chosen to gi
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- To select a different conference,
Page 164 and 165: Messages are sent as HTML files and
Page 166 and 167: 4. Click Post to place the message
Page 168 and 169: Note Rooms can also be created from
Page 170 and 171: Room Options Tab The Room Options t
Page 172 and 173: Table 1 Room Options Tab Fields and
Page 174 and 175: The tab also provides list of membe
Page 176 and 177: Note A Room Moderator can only kill
Page 178 and 179: Room Moderator Message Routing Opti
Page 180 and 181: Administrator may configure the sys
Page 182 and 183: Check Amount is Lines (not min.) to
Page 184 and 185: This command triggers all settings
Page 186 and 187: Logging In Several methods are avai
Page 188 and 189: Grant status—an administrator can
Page 190 and 191: 6. Enter a password in the adjacent
Page 192 and 193: Granting Operator or Administrator
Page 194 and 195: Step One: Finding Out the Member’
Page 196 and 197: Anywhere In a Word Setting On the F
Page 198 and 199: Use the arrow buttons to navigate b
Page 200 and 201: database. Many 3rd part tools exist
Page 202 and 203: Enabling Instant Messenger Integrat
Page 204 and 205: All—lists all of your ChatSpace b
Page 206 and 207: The privacy dialog box is displayed
Page 208 and 209: Setting Away Status You can set Ins
Page 210 and 211: Setting up Live Events This feature
Page 212 and 213: After you have logged in as the mod
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Page 218 and 219: client. The default setting is the
Page 220 and 221: clearakills (Administrators only) r
Page 222 and 223: pass Sends the password for your re
Page 224 and 225: who Lists all members in a particul
Page 226 and 227: Example: /Services SET #support TRA
Page 228 and 229: Syntax: /Services BUDDY yourNicknam
Page 230 and 231: Note Each table is described in the
Page 232 and 233: Columns RoomMembers Table Name Type
Page 234 and 235: Columns Name Type Description Id Lo
Page 236 and 237: Bans Table The Bans table contains
Page 238 and 239: Columns Record Types: BanEvents Nam
Page 240 and 241: exceptional events including passwo
Page 242 and 243: Impersonatesvcagent A member has at
Page 244 and 245: Record Types Connect Another server
Page 246 and 247: Columns SOAP Interface SOAP (Simple
Page 248 and 249: TargPass - New Password of nickname
Page 250 and 251: Parameters: Nick (nickname of membe
Page 252 and 253: DelRoomMember Purpose: Deletes a ro
Page 254 and 255: AddRoomBan Purpose: Adds a room ban
Page 256 and 257: Returns: Build number of the ChatSp
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