Vocabulaire de la prestation de services - Office quÃ©bÃ©cois de la ...

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Vocabulaire de la prestation de services115extranet, 84extranet network, 84extranet site, 84Ffacilities, 77flexibility, 88focus group, 93form, 89frame, 18GGOL, 4goods and services, 22government on-line, 4Government PKI, 102government portal, 142Government Public Key Infrastructure, 102Governmental PKI, 102governmental portal, 142Governmental Public Key Infrastructure, 102GPKI, 102Hhonesty, 98hyperlink, 110hypertext link, 110hypertextual link, 110Iimpartiality, 99independent variable, 197indicator, 100individual, 190info highway, 17info strada, 17infobahn, 17information cluster, 92information highway, 17information superhighway, 17information system security, 174information technologies, 184information technology, 184innovation, 103inputs, 169integrated service delivery, 149integrity, 104, 105interactive kiosk, 26interactive terminal, 26interactive voice response, 182interactive voice response system, 182internal Internet, 109internal Web, 109internal Web site, 109Internet, 106Internet network, 106Internet portal, 141Internet search tool, 118, 126Internet site, 178Internet transaction, 187interoperability, 107interval scale, 68intranet, 109intranet network, 109
116Vocabulaire de la prestation de servicesJintranet site, 109IT, 184item, 190IVR, 182IVR system, 182i-way, 17KLjob qualifications, 40kaizen, 8key pair, 21know-how, 172listening, 71loyalty, 111Mmail, 47mailbox, 24mailbox buffer, 24margin of error, 113mbox, 24measure, 114measurement scale, 66member, 190mission, 116multimedia kiosk, 26multimedia terminal, 26Nnavigating, 119navigation, 120needs of citizens, 20Net, 106net, 167network, 166, 167nominal scale, 69non-probability sample, 62Oobjective, 124one-stop, 97online administration, 4online exchange, 60online government, 4online interchange, 60online transaction, 187open-mindedness, 127openness, 127, 188optimization, 125ordinal scale, 70organisation culture, 51organisational culture, 51organizational culture, 51
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Vocabulaire de laprestation de serv
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de terminologieComité de terminolo
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IntroductionIl y a maintenant près
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VocabulaireA1. accessibilité n. f.
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