Vocabulaire de la prestation de services - Office quÃ©bÃ©cois de la ...

More documents

Recommendations

Info

Vocabulaire de la prestation de services117Pparticipation, 130partner, 128partnering, 129partnership, 129performance, 131, 163performance measurement, 115performance measures, 115performance reporting, 161personal information, 164PKI, 101point of service, 136population, 139, 140portal, 141portal page, 141portal site, 141POS, 136potential user, 192precision, 87, 145predicated variable, 197pretest, 151private key, 34probability sample, 63procedure, 152process, 153productivity, 154products and services, 22professional competence, 40program, 155promotional strategy, 181protected, 173provider of services, 147provision of services, 148public key, 35Public Key Infrastructure, 101public/private key pair, 21punctuality, 137QQoS, 157qualification, 40qualitative research, 80qualitative study, 80quality, 156quality charter, 52quality improvement, 9quality of service, 157quantitative research, 81quantitative study, 81Rratio scale, 67RBM, 90reception, 2recipient, 19recognition, 160reengineering, 159re-engineering, 159regional Internet portal, 143regional portal, 143regional portal site, 143regional Web portal, 143regressand, 196regressor, 197regulation, 162regulatory streamlining, 7reliability, 85, 86, 87
118Vocabulaire de la prestation de servicesreliability of the information, 86reply card, 27reporting, 161resource, 169resources, 169respect, 168respondent, 165response time, 54response variable, 196result, 170result targets, 31results-based management, 90return card, 27Ssample, 61sample frame, 18sample selection, 65sample size, 183sample unit, 189sampling, 64, 65sampling frame, 18sampling unit, 189scale measurement, 66search engine, 118search tool, 118, 126secret key, 34secure, 173secured, 173selection of the sample, 65self-empowerment, 15self-service window, 95service center, 29service cluster, 91service counter, 136service delivery, 148service delivery channel, 117service electronic delivery, 150service improvement plan, 134service level, 122service provider, 147service quality, 157service standard, 123service supplier, 147simplification, 177single window, 97size of error, 113skill, 40SP, 147staff participation, 130standard deviation, 59standard of service, 123statistical unit, 190strategic plan, 135streamlining, 5SU, 189suggestion box, 23supplier of services, 147survey, 180survey frame, 18survey sampling, 180Ttarget, 31target outcome, 31teleprocedure, 185tele-procedure, 185test group, 94
Page 2 and 3:
Vocabulaire de laprestation de serv
Page 4:
de terminologieComité de terminolo
Page 8:
IntroductionIl y a maintenant près
Page 12 and 13:
VocabulaireA1. accessibilité n. f.
Page 14 and 15:
Vocabulaire de la prestation de ser
Page 16 and 17:
Page 18 and 19:
Page 20 and 21:
Page 22 and 23:
Page 24 and 25:
Page 26 and 27:
Page 28 and 29:
Page 30 and 31:
Page 32 and 33:
Page 34 and 35:
Page 36 and 37:
Page 38 and 39:
Page 40 and 41:
Page 42 and 43:
Page 44 and 45:
Page 46 and 47:
Page 48 and 49:
Page 50 and 51:
Page 52 and 53:
Page 54 and 55:
Page 56 and 57:
Page 58 and 59:
Page 60 and 61:
Page 62 and 63:
Page 64 and 65:
Page 66 and 67:
Page 68 and 69: Vocabulaire de la prestation de ser
Page 79 and 80: 78Vocabulaire de la prestation de s
Page 101 and 102: 100Vocabulaire de la prestation de
Page 103 and 104: 102Vocabulaire de la prestation de
Page 106 and 107: françaisIndex des termes français
Page 114 and 115: anglaisIndex des termes anglaisAabi
Page 122 and 123: Table des matièresVocabulaire de l
Page 124: Les différentes études réalisée
show all

Vocabulaire de la prestation de services - Office quÃ©bÃ©cois de la ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?